Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations strongm on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Search results for query: *

  • Users: ohiojake
  • Content: Threads
  • Order by date
  1. ohiojake

    SMDR6 restarting and losing programming

    I have an SMDR6 off of a MICS for call reporting. It has worked fine before but lately it reboots by itself and then sometimes loses it programming such as the baud rate. Any ideas what would cause this? I saw a previous post by ymeq123 but the solution wasn't posted.
  2. ohiojake

    Call Pilot Loses Holiday Greetings

    I have a MICS with a Call Pilot 3.0, just yesterday I went to add a Holiday greeting for today to start at 1030am since calls would not be taken for the rest of the day at that time. There was already a list of holidays built for the year, some recurring and some not. I also needed to change the...
  3. ohiojake

    MICS 7316e phone showing activity ID

    I have a MICS 7.0 with a Call Pilot 150. Lately one set will display "Activity ID" and the phone will not operate until the release button is pushed. Any idea what this is? It only happens on one extension.
  4. ohiojake

    RCC server needs rebooting for call pilot reports

    I recently installed RCC for a call pilot 3.0. It took a while to get it up and running and using this site was a great help. The program is hosted on one pc. It was just reported to me that the program "times out" every 2-3 hours and comes back up after the pc is rebooted. What could cause this...
  5. ohiojake

    Call Center Reporting Screen

    I have a Call Pilot 150 3.1 with basic Call Center running off a MICS. I'm wanting to display the calls in queue on a screen so all agents can view this information. Any suggestions how to go about this?
  6. ohiojake

    Automatic Incoming Call Recording

    I have a MICS with a Call Pilot 150 that has to skillsets. What needs to be done to be able to automatically record all calls into the skillset in order for supervisors to review them?

Part and Inventory Search

Back
Top