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Hi all We have a problem with a customer who have: BCM450 R6 with lastest patch RAID enable Expantion Cabinet 2 x GASM8 and other module The problem is when power failure or reboot , the 2 GASM swap! Example: we have extention 2601 on port 5201 and extention 5701 on port 2001 after the reboot...

Hi I want to know if it is possible to reach an extension (who have a forward unconditional activated)? with anoter extention (hunt group ou virtual user or any other?) Thanks

Hi, I have a customer who want's 2 ext on the boss phone. the first extention will ring only on the secretary phone (she need to have her extention too) the second extention will ring only on the boss phone (no body have to know this extention execpt for the secratary) When the boss call...

Hi, I have a custome with a IPOffice R8 and VM Pro. They want: when someone is in a queue and listen the anouncement, they can press 1 to leave a message or stay on line to stay in the queue. Here is what I did, but when I presse 1, it's doesn't work (it continue to queue) -I put a menu in the...

Hi, we are a Nortel dealer and we would like to sell another brand of phone system. We look for 3Com but I have some questions: Compare to Nortel, what the price look like? Can we have technical support easily? It is a good product or we will always have to return to our customer? Thanks all gl

Hi, I have a problem with my weekly report of my RCC. It report gives me a period from Tuesday to Monday instead of Monday to Sunday. I have this problem since I have applied the latest VM patch. I have tried to uninstall the software, and reinstall it, no change. I use a bcm450 up to date and...

Hi I have a problem with a bcm 400 4.0 (patch up to date) with 3 PRI. The problem we have is we are unable to have the 3 PRI working. (Only 2 works) The one who don't work is never on the same circuit and/or on the same bus. Here is our config: Bus 6: PRI, DMS100, clock: primary external Bus...

Hi I'm try to program this feature and I have some problem. I use 2 BCM400 4.0 All my route are programmed and my schedule service is active. If I dial an extension of the other site from a set and all is ok. If my iptrunk (H323) are busy, I get the PRI to make outgoing call to the other system...

Hi Is it possible to connect a MICS 7.0 to a BCM400 4.0 with a PRI card (one in each system)? thanks gl

Hi I have programmed centralized voice mail on a bcm400 4.0 with a PRI and VoIP trunk (H323 and bcm50 2.0 at the other end), all work great except 2 things. 1-When we activate the feature "redirected dn" in the call pilot, if someone take his cell phone and forward it to the business main...

Hi We have installed a Digital mobility system on a MICS 7.1 with some base station 10 and repeater 20. All work great exept when we are connected on a repeater, we always hear a bip, bip. We use the Digital Mobility Service Tool to program it and we uncheck the "debug bip" but when the customer...

We have a customer with MICS R1T1 and copper expansion cartridge. I need to know if I can upgade the systeme to 3.0 and keep the copper expansion cartridge. Thanks

Hi I have a BCM50 with VoIP trunk (10x) and analog line. We redirect the analog line to another site by the IP trunk. (in preference, redirect to route to other system BCM400 3.7). All work great, except when we have a lot of trafic, we have these 2 alarm 53011; MsmProxy...

Hi I try to give call pilot acces to a external route. (BCM400 4.0) ex: I have made a route 8244 who is take a analog line and call a cell. When we call to the site and the auto-attendant answer, if I press a number who make a transfer to this route all is ok, the cell ring. If I dial directly...

Hi I have to bcm 4.0 with voip trunk between both. I have programed fallback to PSTN line if the WAN get down. When we make call from a internal extension, all works great. But if we call in from external number (answer by auto-attendant in the call pilot) we are unable to get the fallback...

Hi I have to bcm 4.0 with voip trunk between both. I have programed fallback to PSTN line if the WAN get down. When we make call from a internal extension, all works great. But if we call in from external number (by a ccr in the call pilot) we are unable to get the fallback line. Anyone have...