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For a remote office with only IP phones (no gateways or processor), how will CM 5.2 determine which gateway is the best option for providing dial and ring tones to the remote phones? I just deployed IP phones to a small office, and I'm surprised to see those phones attempting to use a gateway...

I have an IP500V2 running 9.1.4.0 build 137. I'm trying to upgrade it to 9.1.8.0 build 172. It fails the initial check on every module... "All selected units failed to transfer" I changed the "Monitor Password" to confirm I'm using the correct password. Still no luck. Any other suggestions?

We recently had an Avaya IP Office 9.1 installed in a standalone location overseas. 125 Avaya 1608 H.323 phones. We now have a need to support 125 more users, but the new users only need a soft phone solution. I'm working with a foreign vendor and there is a language barrier. Can someone here...

I have an H.323 tie trunk setup between CM 5.2 and IP Office 9.1. 4-digit-dialing works. The only issue I'm having is with the Called Party ID. When I place a call from a device on the CM 5.2 side, I do not get a Called Party ID on my phone's display. On the far end (IP Office 9.1) they see my...

We had SA8888 (Per Station Music On Hold) enabled and working for several months on CM 5.2. It has suddenly stopped behaving. The Special Application is still enabled, and we still see the "Music Source" field on station forms. However, the Tenant's music source has suddenly taken control again...

IPO 9.1 with an ISDN PRI in US. When they dial out, the system is setting up Calling Party ID with an extra digit appended to the end. They originally reported it to me as "It's adding a 0 to the end of our number", but I have seen it append other random digits to the end of every Calling Party...

I have (2) Incoming Call Routes with the same destination. When the user makes an outbound call, how does the IP Office system determine which one will be used as the Caller ID? It is setting the calls up with the opposite of what we want. I'm not sure why it's choosing one over the other, but...

If I set Prefix Mark 1 on a route, CM is setting up 7 digit HNPA calls with a leading 1. I was under the impression Prefix Mark 1 would only setup the 1 on 10D FNPA. What am I missing?

We're getting complaints of Avaya 9608 IP phones not logging "Missed" calls. We've narrowed the focus to calls which have covered to Avaya Modular Messaging. Once coverage kicks in, the display returns to normal and the call is NOT logged whatsoever. I can't find it under Missed, Answered or All...

I have an IP 500 V2 with (4) analog trunks. When someone is already on a call, a second call cannot be placed outbound. The users see "Waiting for a line" on display and hear an audible beep. Below is a trace (with X's replacing digits to mask my numbers). It shows my call with the locals on...

We've recently started using ARS Digit Conversion to prevent folks from unknowingly using the PSTN when they could have dialed a 4 digit extension for a user in another office in our enterprise. We're essentially trying to make the system smarter than the user. I'm sure many of you have been...

I have an IPO 500 V2 (software 8.0) with Embedded Voicemail enabled on a HuntGroup. When the responsible staff member attempts to check messages on this mailbox, the entire system reboots. Here is the sequence of events... [ol 1] User at x2422 lifts handset and presses MESSAGES She is prompted...

I'm running Windows7 and Office2010. I've installed MM Client version 7.2.1063.9001. It installed OK, but it isnt' working. I see it in "Programs and Features", but Outlook acts as if it isn't there. The message icons remain an enevelope rather than the phone and opening them just leads me to...

I have AES up and running and we're fully integrated with our Microsoft Office Communications Server 2007 environment. I'm able to click-to-dial from Microsoft Communicator. My only nagging issue is that some of the nubmers in our Global Address Book are in a format like (123) 456-7890 x999...

Our Microsoft Exchange Administrator has setup a new information store and moved most of our IT group to the new store as "guinea pigs". Now, those of us who have been moved are not getting MWI. We have no other known issues as a result of this change... we just don't get MWI now. I have tried...

I've made some config changes on a couple of Avaya devices, but I'm not finding a commmand to save the configs (to survive a reboot). I'm looking for a command that is equivalent to a "copy run start" (Cisco) for the following hardware... First, I have a G700 that needs its config saved. On...

Is there a way to configure Modular Messaging to look up "External Caller" numbers in an Active Directory Global Address Book? We've installed a new Enterprise Telephone System (CM5.2 with MM4\Exchange). However, not all of our branches have bought into the idea. As such, voicemails from...

We have an office that is experiencing an abundance of "phantom" calls to their Merlin Messaging system's Auto Attendant 0/Timeout rollover path. We've isolated this to calls which have been abandoned at the AA. Apparently the system is not processing the disconnect signal from the remote end...

I have a customer in another part of the country that had a Partner Mail VS system die a couple weeks ago. We ordered a Partner Messaging R7 and had it shipped directly to them. I walked them through installation remotely, and everything is working great. The only thing we can't seem to get...

I'm trying to setup one of our IT technicians with one-x communicator to help cover help desk calls from a remote office. I've added him to the help desk hunt group, and added an "aux work" button to his station. However, the "aux work" button doesn't appear on his "dial pad" in one-x...