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  • Users: ShaneE
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  1. ShaneE

    Can't indial a CDP and have it dial of site again.

    Hi All, Hoping someone can help with an issue I have with CDP's. It is a problem I have had on an Option 11C, and the same on a Release 5.5 system. Site A has a PRI that all indials come in on, and some numbers are sent across a 2meg tie. Site B has a PRI as well, but is only there for backup...
  2. ShaneE

    Symposium Call Force Timer Query

    Hi Guys Just a quick question. We have a customer using symposium express and they wish to change to the call presentation to force the calls to be answered. We have set the call force timer to 10 seconds in the call presentation calss, but when the call gets to the user it beeps once and...
  3. ShaneE

    Cannot delete skillsets on SCCS 3.0

    Hey guys i have a strange one for you. I have a list of about 10 or so skillsets that i need to delete off an old version of symposium release 3. I removed all the skillsets from the agents, so no agents are assigned to the skillsets, also removed all scripts, and any references to the...
  4. ShaneE

    OTM 1.1 not showing 3901 to 3905 templates

    Hey guys I have installed a copy of OTM 1.1 on a customers pc. When you open up station admin and double click on a user that has a 3901, 3902, 3903, 3904 or 3905 it will not open. When you click on an analog, 500, or 2616, or 2008 etc it opens up the phone template that you can edit. I have...
  5. ShaneE

    Installing Callpilot reporter on a virtual server vs web server?

    Hi guys got an issue here We have callpilot Rls 4.0 and am trying to install callpilot manager and reporter on a standalone 2003 server. Our issue is that during the install it stops at cprptic.dll and opens up an ODBC screen prompting me to enter all the data in there i.e user name and logon...
  6. ShaneE

    CCM6 Saving files onto drive D

    Hi guys I was just wondering what files the CCM 6.0 saves onto the D Drive automatically? is it just Debug log files? Or are there any others? If it does save more types of files, is it possible to switch off the logs so it doesnt save them? Shane
  7. ShaneE

    Issue with tie lines between sites

    Hi guys just a quick question that has been bugging me. We have 4 sites interconnected but one site has been giving me grief. Lets call site (A) the problem site, and site (B) one of the other 3 sites. I have two sites both Running an Option 11C that are connected by 2 meg link. When a user at...

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