Search results for query: *

Getting this message when I try to validate a new script: Operation Failed: Failed to validate script. Error: 1019 Another user in the system has already deleted this script. Please refresh the list. Source: CSriptWrapOAM.ScriptCOM.1 We have rebooted the server and that didn't help...

I'm starting to have problems with my Cisco 6500 core switch. Does anyone recommend a HP Procurve solution? If so, which one would be comparable to the 6500? Thanks.

I have a call center agent who works in two separate call centers. She has been assigned separate logins each with the appropriate skillsets and partition access. However, when she logs out of her primary account and logs in to her secondary,she still gets calls from the primary skillset...

Good day all. I need to be able to route calls that have been in queue for more than 90 seconds to an offite contractor, not an issue in itself, except that I cannot exceed 200 of these in any given week. Can anyone offer a way to set this counter and reset it at the beginning of the week...

I have a supervisor who is trying to run reporting on CDN statistics but is not seeing all of the CDN's in the selections available, only about 1/2 of them. We are running CCMA 6.0. Any ideas? Thanks in advance.

Is anyone aware of any decent call center solutions that are free or under $5000. We currently have SCCS but our upgrade request has been denied by corporate and they are telling me to find something else. I have two call centers, one is 20 agents the other about 35. I'm running 4.2 but it...

Can anyone offer me an idea of what kind of cost I'd be looking at to upgrade from 3.0 to 5.0? Thanks much.

Is there a tool or a general rule of thumb to help determine the number of PRI's that may be needed based on the number of calls for a company? Thanks in advance.

I'm not seeing the correct activity codes on any of the activity code reports. We have had the codes setup since the install but have just started trying to use them. There is a default activity code for each skillset but that default code is not being reported, only the system default code...

We have to upgrade from SCCS 4.2 to CCMS 6.0. I hear it's quite a bit better. We never installed the web client for reporting, still using the fat client. Will be glad to see that go away. Will I need that 2nd server for the web client with 6.0 or is everything incorporated into one...

Does anyone have any suggestions, pro or con, for managed services of a pbx? We're considering that option but if anyone has approached this before and could comment, it would be greatly appreciated. We currently have an 81C with a total of around 1000 sets, 100 Symposium agents, and Call...

Can anyone give me a ballpark cost to expect to pay to upgrade from SCCS 4.2 to Call Center and what problems if any to expect? Thanks much.

Has anyone experienced any differences in configuring I2002 sets and I2004's. We have over 150 of the 2004 sets and are trying to configure a few 2002 sets but keep getting "trying to connect to server" messages. Is there something special about them? thanks in advance.

I have a strange situation and cannot determine how this is happening. I have a DID that when dialed from an external number is going straight to the voicemail box for the caller to leave a message, however, if you dial the extension internally it goes right to the individual who answers...

Can anyone give me a ballpark cost to implement the web client server and software. We'd like to get away from the fat clients. thanks in advance.

Good morning all. How can I verify cdr is setup correctly on my 81c. My call reports do not seem to be reporting all calls, specifically from the acd groups. I made a test call, both logged into Symposium and logged out of Symposiumm, and neither call is in the file. I'm using MicroCall...

All of the clients trying to login to Symposium are hanging in the validating step. I can ping the server and all of the services are running on the server but nobody can login. The agents are able to login on their phones, but none of the managers and supervisors can login to look at reports...

Is anyone aware of any contractors for Call Pilot. I've recently inherited the company's phone system, a Nortel 81c,with Symposium, and Call Pilot. The company heads don't like the auto attendant as it is and want it completely redone. Having no practical experience with this I'm looking to...

I'm having a problem with a very simple command. I have a situation where I don't need to execute a script. In my master script when CDN equals xxxx, I just need to route the call to an outside long distance number. Very straightforward, however, it gives me a fast busy. I can change it to...

I'm going to have to relocate our operators 2250 console to a different floor. Does this mean I've got to have another 25 pair cable pulled for the connection or is there some kind of adapter I can use and just take advantage of a couple of regular phone cables already in place?