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Anyone have this issue? Am I missing something new? I've made the user both Level 1 & 2, and rebooted the system several times. The user is able to change the time but when you move on to the date there is no option to select "change". Seems basic and stupid but I'm unable to find why in the kb.

Hi All; I haven't seen this before. The ipo was functioning with it's sip trunk fine, until we lost the internet just recently. I'm able to ping to the router but not to their public ip address. However, from a computer plugged into the same router, I can ping to the public ip & the sip...

Fella's; I have been on here for YEARS! I've been to several ACTUAL training classes AND 1 recent online "troubleshooting" class which (as it turns out) was ANOTHER waste of good, hardearned $$$. We're not a large company (and in fact) may even be called "small". We install 1 or 2 systems per...

Hi Guys; I'm stuck on this... also having trouble seperating the IPO voicemail pro from the CallPilot... I'm wondering if a caller can be directed to a 2nd ccr tree from the/a main ccr tree? The reason (since that will be the 1st question) is the user is implementing a rather substantial ccr...

Hi Guys; ipo 9.0.9 v/m pro 9.0.9 This is the demo unit in our office. I've tried installing Pro on 3 different computers and am finding it works for 2/3/4 hrs and then drops the connection. All recordings are unavailable and when you attempt to access the voicemail it says "unobtainable". The...

IPO 9.0 v/m pro 3rd party ip endpoint license installed Hi All; I have been following the knowledge base application notes but am not having any luck. Created a user and Sip extension. the extension does not appear in system status. programmed the Algo and am able to ping it on the network...

Hello All; ipo 8.1 with v/m pro Live answer at reception with the AA picking up after hours. reception 2221 - only user in h/g 2206 h/g - 2206 v/m on, no queuing, no overflow, fallback to 2207 h/g - 2207 v/m off, no queuing, no overflow, fallback to 2208 (they keep changing their mind if they...

Hi Fella's; I've been searching and haven't come across this and I figured the IPO can do just about everything else... can it do this? Here's the background: IPO 9.0 (PRI trunks), w/ VM Pro The customer has various/many users who trade off being "on call". The trouble is they don't know very...

Hi Guys; IPO 8.1.73 v/m pro I'm having an issue with calls intermittently going to voicemail when reception is not on the phone. Calls come into a reception hg and then forward to a bkup reception hg then to voicemail. It functions normally most of the time, but once in a while, the call goes...

Hi All; I have a ipo 8.1(73) with (eeesh I know) a uc module. Of course it went bad so I have received and installed the replacement and use winscp to copy over the saved messages. However, I cannot get the copied in messages to be heard by the users and each user needs to initialize their...

Hi Guys; bcm 450 6.0 with latest patches. have 2 ip telephony client licenses installed (one is being used now) trying to get a an ip phone registered and get the above notice on the phone. Have tried input a dn manually and every one I try says it's not available. I can see there are 2...

Hi Guys; BCM 450 rls 6, latest patches. The customer apparently has an issue with users putting their phones on "make busy" and then an incoming caller is put in the queue for an excessive amount of time. So, rather than have the users do their jobs properly, the supervisor would like the...

Well, this is a first. IPO 8.1.73, with UC Module 8.1.93 I don't always access this system and changed it from my usual default password and now it's telling me it's suspended. Cannot find anything about "blocked user" or "client suspended" on the knowledgebase, the help file, or my other usual...

Hi All; I've got an odd issue, well I have many but this one relates to v/m pro. Have a user who's voicemail says it was never accessed (in voice mail pro client -> users tab). Not that strange you say... initialize it! That's where the odd issue comes into play. This user has been using their...

Hi All; IPO 8.1.73 with latest softconsole This was working for 2 months! Friday reception started complaining about not being able to connect to the IPO. Same office, same network, same subnet. The pc cannot ping the ipo i.p. either. Can anyone tell me if these routes (that I did not put...

Hello all; I cannot seem to find which little tab or setting is messing with my mind. I've got 2 ipo's that I connect to through an rdp connection. Both systems are 500v2's @ 8.1.67 and up until a week ago I was able to program both sides. I can program the local side (A) no problem but not...

Hi Guys; I had a customer ask if it's possible to remove the "beep" that sounds (just before you start speaking) when paging? Yeah or Nay? Thanks.

I'm pulling my hair out... IPO 8.1.67 UCM 8.1.97 Scenario: call comes in and rings at reception (HG Recep) after ringing for 10 secs overflows to backup reception (HG Bkup Recep) after 10 secs... it starts over again. I would like it to overflow/fallback to the reception mailbox (2221). In...

Yes, I used a double negative. IPO 8.1.67 UCM 8.1.97 Hello all; I appear to be having an issue with accessing my UC Module. I do not know how I created a back-up copy but that's all I can access. Voicemail Pro Client logs into the proper i.p. for the UCM but when it logs in, the upper right...

Hi Guys; After repeated requests for information from the sales team and an install from hell yesterday... onto an install tomorrow that the sales rep has said "you know these guys, they don't have their S$*t together!" (yeah, he was referring to the customer). I've (more than) had it...