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Guys, We have 7 lines analog lines connected to our system. If outside caller calls the main number and it gets answered by the auto attendant. If the caller disconnects the phone before zero dial out time then it still rings at the operator extnetion. Then operator answers the call and gets a...

We have 6 analog lines connected to the merlin system and it was working fine until we recently changed the service provider. If one line is busy out of these six then it gives busy signal to inside or outside callers. I thought it could be the hunting issue and called XO which is our new SP and...

Experts, IThis is the first time, I am creating a VLAN. I have Cisco 3560G Switch which is connected to router through G0/1 interface of Switch. I was looking at different forums and it seems I can do all the routing on this switch because this is a Layer-3 switch. I have 3 VLANs already...

Experts, IThis is the first time, I am creating a VLAN. I have Cisco 3560G Switch which is connected to router through G0/1 interface of Switch. I was looking at different forums and it seems I can do all the routing on this switch because this is a Layer-3 switch. I have 3 VLANs already...

Our Merlin Magix does not have music on hold. How can I set this up? Do I need any special hardware to do this? if yes, where can I buy it and how can I connect it to Merlin magix. I will highly appreciate your help.

Hi, We are trying to configure the following on Cisco UC520. Can experts please help us to do it? 520 Phone system, model #7492: 1. Remove users from Group (Remove Jeh 1866 from Support Group 1862). 3. Group Ring when calling main number, dial Sales #1, or dial #2 Support, it will ring...

Our fax is not working most of the times because when the fax answers, the auto attendant picks up and also there is a fax tone on the line. We have 6 lines coming in and all are answered by the same autpo attendant. Is there a way to take fax line off of the auto attendant? Or anything else...

Normally, it works by pressing *2 but we have weired setting and it works by pressing *8*2. Can you please let me know how can we get rid of *8 and default it to just *2.

I don't know if this question should be posted in this forum or not. But please excuse me if this is not a right forum for this question. Our company has 2 locations. One is in San Francisco and other is in Newyork. We got a MPLS from AT&T and we are looking for someone to configure it. Do you...

I have 2 cisco routers with BRI (S/T) interfaces. I want to connect both back to back. Is it possible without ISDN Simulator? Someone told me that its possible if I have another router with 2 U interfaces but don't know how to configure it. Can you experts please help me? I need to configure it...

We have 8 analog lines, 40 extensions and the system is in hybrid mode. We have a long distance and international calling on all the lines. The cost is very less if we dial "1019898" number first and then the international number. So, my company want to block the direct dialling of long distance...

There are already 2 analog phone lines and the auto-attendant is set for these 2 lines. Both of these lines are in a hunting group by the service provider. Now, we have purchased one more analog line which is in a hunting group with the previous 2 lines. Now, we want to setup a different...

We have the following issues and would highly appreciate if you help to resolve these. 1. How to handle duplicate names in the system directory? Now,the caller dials *2 and system directory ask to dial the four letters of the person and transfer to the required extension. Some employees have...

There are 3 analog lines connected to the system. 2 lines are from AT&T and are in a hunting group. 3rd line is from another carrier and used as a VOIP line with ATA.3rd line is not in a hunting group with other 2 lines. If anyone calls to any of the 2 lines then its answered by the...

1. There are 2 analog lines coming into the PBX from AT&T and both are in a hunting group by AT&T. We have 3rd analog line which is from other service provider and is used for VOIP. We want to include this 3rd line in a hunting group with the other 2 lines. AT&T can not do it because its from...

I am just wondering if Merlin Magix has a capability to send e-mail if there is a voice-mail. If yes then how can I do it. I am a data guy and don't know much about voice. So, please excuse me for basic questions.

Our company has a old Merlin PBX with 8 analog lines. Now, the company has grown up from 5 to 35 employees and opened 2 offices (main office in US and branch office in India). We are thinking to switch from analog lines to IP PBX(VOIP). I am new to this and can you please help me with the...

We are currently using MLX-10D series phone. What other phone sets are compatible with Merlin Legend PBX?

I am a network guy and very new to VOIP. One of our customer with 20 users currently have analog phone lines and DSL for internet. Now their traffic is increasing and they have ordered a T1 line which will be installed next week. They are asking us to configure their T1 line for internet usage...

Hi All, Sorry to post it here. I know this question is not for this forum. But I got some very professional advises earlier. Our company is looking to buy a phone system for conferencing multiple lines. It should have a redial capability, should have the ability to conference atleast 4 people...