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  • Users: gany
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  1. gany

    Questions with Regard to Medpro Resources

    Hi, I just want to ask what is the difference between a Media Processing resource and a TDM resource within a Medpro Circuit Pack (TN2302 and TN2602). What are their functions? How many resources are being used in a Medpro for an: 1. IP - IP call 2. TDM - IP call 3. Trunk - IP call Hope to...
  2. gany

    Automatic Auto-In After 15seconds of Default Aux (AUX 0)

    Hi Guys, Hope you could help me on how to set this up? Scenario: When an agent logs in, it goes to a default state which is "AUX 0". It does not go to "Auto-in" mode until you press the auto-in button. We would like to set up an environment where agents who logs in on the system will...
  3. gany

    in-service/active but connected ports are blank

    Hi, I'm having a problem with one of my trunk. It seems that the trunk members are seized but there were no connected ports on it. This consumes all the trunk channels and will not allow me to use the trunk later. Here's the status. status trunk 27...
  4. gany

    denial event 1078: TTR TDM VC failed

    Hi. I am having a problem dialing an international number. Everytime I dial that number, I always get a fast busy tone/error tone. I traced the call and I found this: 14:31:34 tone-receiver 04B0108 cid 0x1bfd 14:31:35 dial 701 14:31:35 seize trunk-group 1 member 4 cid 0x1bfd...
  5. gany

    Call Conference and Transfer Issue (pls help..)

    Hi everyone! Hope you could help me out. Here are the essential info's: Our Call Center Agents uses an AVAYA 4610 IP Phone. On their phone, we have assigned a button for "RELEASE". We are using AVAYA S8300 server, G700 Media Gateway. Here is the scenario: A local agent receives a call from...
  6. gany

    INTERVAL AND DAILY REPORT IN CMS, COMBINED?

    hi. im a newbie in cms report design. is this format possible in cms report?.... ---------------------------------------------------- CALLSOFFERED time mon tue wed thu fri sat sun Total 3 1 9 2 7 10 10 12:00-12:30 3 0 1 2 1...
  7. gany

    Vector Disconnect Timer Expires???

    Hi. I programmed a report solely for CALLSOFFERED in cms. There was an instance when CALLSOFFERED and CALLSHANDLED did not tally but ABANDONEDCALLS still says it's "zero". So where did that lost call go? Actually, it went to the category that says "FORCED DISCONNECT CALLS". It says that this...

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