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We have two sites. At site A (81C with callpilot) we have programmed an extension to forward the call to a DID at our other location (site B - 11C with callpilot). The forward works fine, however when tested we receive a message after approximately 6 rings that "there is no mailbox for xxxx"...

CallPilot 4.0 1002rp We are currently preparing some professional menu recordings which are being composed in .wav format. My experience with .wav imports has been that in some cases the .wav file sounds fine on a pc or recording device, however once imported into CallPilot the recording loses...

Hi Everyone, I'm looking for some insight into any defferences between the CS1000 platforms. I was previously the administrator a CS1000 (81C) environment (succession 3/4.5) with several 11c sits (networked/VoIP). I'm currently unemployed but was recently contacted regarding a temporary...

Hi everyone, I was wondering if it's at all possible to script a treatment in the event a call attempts to play a broadcast message when "all access ports" are in use. I'm looking to possibly plan a RAN in this scenario, instead of having the calll receive dead air. regards, 81Cadmin

I am adding new Applications in Symposium (5.0) and am receiving the following error when trying to add a Wildcard Call Variable. I've checked the Historical Stats as described in the error but am unable to locate any configuration that would limit script variables. ---------------- Operation...

Hi Everyone, I was wondering if there is any option to customize the email notification which CallPilot sends? example (Current): From: postmaster@callpilot.company.com Subject: CallPilot Notification You have a voice message from John Doe [1234] I would like to customize the message if...

Need a refresher... Some time ago I programmed two interellia devices on my switch. They were to be used for RAN on the default ACD in the event Symposium or CallPilot is down. I'm now going to fully implement them and am unable to locate them on my switch. In which LD do you program the...

Hi Everyone, We are shutting down an existing Avaya at another site and moving the DID to our head office. When attempting to create the 500 using the current DID we are getting SCH3300. I suspect that the extension 1636 is programming somewhere in the AC1/2. How can I confirm this? And more...

Can someone please advise what the most recent release of i2004 firmware is for the phase 1 phones? I believe I'm running an old version and need to obtain the most recent. Thanks, Stuart

I shipped a several working i2004 phase 2 phones from one site to another. The new site would have a different DHCP scope. The working phone now hangs on "Starting DHCP" message. I suspect the phone is attempting to use a cached IP from the original site, as a result hangs. Question 1: Is...

Hi Everyone, I'm attempting to access the 'Call Server Report Logs' on my signalling server. I am logged into the signalling server as USER1 and after selecting the 'Call Server Report Logs' option i am then challenged for the 'PDT Password (PDT_PWD):'. I enter the PDT password and the...

Hi everyone, I have a question pertaining to Symposium 5.0. I've noticed that Symposoium is not capturing the 10 digit CLID in the 'call by call database' (actually it never has). When I look at the table the CLID is usally a 4 digit number. I definately want to track the 10 digit number if...

Hi Everyone, One of my offices is currently running the Avaya IP Office version 5.2. We primarily have Nortel PBX's nationally but this office was a new business recently acquired. I need to program on a permenant call forward to one of my nortel users. Example: callers selects extension 123...

We recently had to reboot our Symposium 5.0 as the voice segments were not playing. The reboot solved the original issue. Now I notice that since the reboot reports in 'Real-Time Reporting' are showing * UNKNOWN * for the Ans Skillset in the RT Display. Does anyone know what might be the...

Our Company recently acquired an Avaya IP office 5.2 PBX. I mainly work in the Nortel world and Avaya is new to me. Recently the Avaya office needed to call a new NPA-NXX; I added this to my Nortel system and now need to do the same in the Avaya world. Can anyone give me any pointers on...

Recently I've noticed that the ESA001 errors has begun to appear on our switch. No changes have been made that I'm aware of which would cause this. Since the error began I've noticed that Virtual Office logins from IP sets are now delayed (significant delay of a few minutes). Does anyone have...

I'm looking for guidance on whether it is possible to dedicate a certain number of channels to call centre operations. My environment is Succession 3.0, 2 Sigalling servers, Succession and over 200 VoIP users. The VoIP rollout does not use appliances on the users end, instead they simply...

Is it possible to secure the configuration of IP phones to restrict users from changing TN's? I recall some documentation about securing IP phones and using install passwords with timeouts, however I can't seem to find any NTP on this. System: - 81C Succession Rel 3.0 - Signalling servers...

I've having some problems identifying if I have a Symposium problem, or not. Yesterday our afterhours service advised that they were unable to reach our call centre (although we had an agent staffed). When I check the CDN it shows 12 calls offered; the Agent performance shows 5 calls...

I looking for someone who has had any experience with the ALGO 4900 USB ATA Adapter. For those not familar with the product it allows you run analog devices from an IP softphone. I purchased one for testing but have not been able to find any instructions (NTP, Algo or otherwise) that...