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Hi, Hope someone can help out there - thanks Have an IP500V2 been installed for years (2016 upgraded 2019 SIP trunks added) running 11.0.4.0 Build 3 software and the WAN port has developed an issue that it will not respond it just stops working????!!! Set up LAN 1 has 100 IP phones and SIP...

Hi All, I have a OS7100 - V4.70, which has 1 IP Phone a dozen Digital phones and 3 x SIP 3rd Party cordless phones (Gigaset N510) these were installed recently to replace Samsung wifi phones. The issue the customer is having is that when any of the SIP cordless phones calls the IP Phone it...

Hi All, Upgraded IPO500v2 to 11.0.4.3 plus Windows VM and took the opportunity to install App Server to support VM on Virtual machine. All looked good and no issues (so I thought) but it has come to light that no new voicemails are able to be left. I have in the short term reverted back to the...

Hi all, Having a problem getting 3x1608 phones working on DATA LAN Details are IP500v2 11.0.4 LAN 1 - 192.168.42.1 DFG - 192.168.42.254 (Fortinet) DATA LAN 192.168.100.x DFG 192.168.100.254 (Different interface on Fortinet) Routing between the subnets if fine can access system via manager...

Hi All, Not sure if this can be solved or there is a work around, so any suggestions would be great thanks. Site 1 IP 500v2 7.0.12 ISDN 30 Site 2 IP 500v2 7.0.12 ISDN 2 / LDAP Directory Import SCN between sites 1608 handsets all correct firmware for 7.0.12 Some users have moved from Site 1 to...

Hi All, Thanks in advance for any help, as I feel I'm going round in circles IPO Office 9.0.4 / VMPro 9.0.4 / 1XP 9.0.4 - All levels for 9.0.4 Licences - Power User The 1XP mobile works fine expect when trying to use the VoIP app - registers and looks good but no Audio. Can See clients...

Hi All, Have completed system move and upgrade to latest level 9 sp4. IP500v2, 1XP & VMPro Customer used to be on Level 7. Fresh install of 1XP server and VM on new sever 2008R2. On users machine de-install of old Call Assistant and install of new call assistant. 3 issues I'm having 1. CA log...

Hi All, Can anybody confirm the correct firmware for 9611G handsets on IPO500V2 Level 9 sp4. The TB 171 does not list the 9611G. The Handsets do appear to work ok (change over on Saturday), not on site now, but think they are running 6.4.0.14 will double check tomorrow. Handsets currently...

Hi All, I have a Mitel 3300 MCD 6 SP1 (12.0.1.24) with a HIPCOM SIP Trunk, all works fine except call forward external, it does work if I call from an internal extension to anther that is forwarded out but not from an external call. COS is all ok and HIPCOM are receiving the call but rejecting...

Hi All, I have an IPO500V2 8.1.67 LAN 1 local IP Phones, LAN 2 on DATA network, IP routes in place. Port forwarding on router all set up. DMP Off Remote Phones 9608 work from my home/office when using Netgear DG834G or Speedtouch ST585 V6. So I do think IPO Office set up correctly and router at...

Hi All, Thanks for your help in advance any pointers much appricated. IPO500V2 - 7.0.32 ISDN 30 DECT R4 - 4.1.30 Polycom IP7000 IPO, DECT R4 and Polycom on same subnet. I have unticked allow direct media path on SIP extension and DECT IP trunk, issues below present when it is allowed or not...

Hi All, Thanks in advance, hoping just a sanity check. I have a IPO500V2 on 7.0.12 software with Phone8/BRI8 and VCM 32 24 IP Extensions 1608 all on correct firmware level and licenced. Handsets statically assigned and no conflicts. POE via HP Pro-curve Customer reported that every morning...

Hi All, hope someone can help. 1XP and SCN Site Configs New site IPO500v2 - 8.0.43 20Users 1608 handsets VMPro – 8.0.1011 1XP – 8.0.103.31 VMPro & 1XP installed on Windows Server 2008 Standard Existing Sites IPO500 V2 – 7.0.12 using Phone Manager Pro SCN up and working, can see users under...

Have just installed IPO500V2 s/w 7.0.12 and VMPro 7.0.19 on Windows 7 machine. VMpro all working ok but I’m getting constant email notifications once a message has been left. SMTP set up I have run debug and getting a message can not connect to on port 25 but the email is sent, not on site at...

Hi, Hope someone may have seen this before? IPO406DS - 3.0(580)BRI 4 Phone 30 Phone 30 DT 30 DT 30 VMPro All units at correct level for 3.0(580). Lines tested and system rebooted, hard and soft. System been ok for years, as of last Thursday they have been having intermittent noise issues on...

Hi, has any one had an issue putting VMpro on a WIN 7. IPO 500 - 6.1.5 VM Pro – 6.1.16 Contact Store – 7.8.16 On site last week to set up and all working ok, software all loaded ok, Manager app working VMPro working and Contact store tested all ok.(system not swapped over yet, should have been...

Hello, hope someone can help with this - thanks in advance. I'm setting up UC Soft phones. They work fine on the local voice VLAN but when I connect via MBG I get one way audio ( no speech from softphone)tried stun server but no joy. I Also have Teleworker users on the MBG which work fine...