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Is it possible to use TAPI to control phones that have failed over to a Secondary IPO Server Edition? I'm using TAPI in 3rd party mode with CTI Link Pro license I've tested using the dialer.exe app in Windows but the app only lists the permanent extensions configured on the Secondary IPO and...

How many DevLink3 connections can be made to a single IP Office Server Edition where real time event stream call info is available? The IP Office Server Edition can accommodate a maximum of 5 CTI link sessions with multiple CTI controlled users per session, but is real time call info available...

Hi Does anyone know what is the default password for the service user DirectoryService ? Thanks

I am trying to get a custom screensaver file to display on 9608G phones but not having any luck. I have the 46xxsettings.txt file amended with SET SCREENSAVERON 2 and SET SCREENSAVER logo.jpg The phone does appear to download logo.jpg as the file path shows up on the screen after the phone gets...

This issue only started happening after upgrading the IP500v2 from 9.1 to 10.0 When an incoming call is picked up using a CALL PICKUP MEMBERS shortcode the incoming CLI displayed on the phone shows the entire FROM information including the @ipaddress part on the telephone's display. Is there a...

Hi I have 2 x ASBCEs (software ver 7.0) being used to secure SIP trunks to two separate IP Offices at separate sites. The SIP trunks are supplied to each site in an active/passive mode. This is supposed to allow all inbound calls to target the primary active SIP trunk initially. If for any...

I need to deploy a virtualised WebLM server in order to license a virtual ASBCE. I can't find the OVA file on Avaya's support website. Does anyone know where I can get hold of the software please?

I have a problem with trying to get Web Collaboration working correctly. The system software is version 9.1 SP3. There are 55 users and 75 web collab licenses. There are also enough Power user and Office worker user licenses to cover all 55 users. The problem I get is only the users set as...

We have recently taken over maintenance of a Server edition system. As as part of the transfer process I changed the Service user login credentials through Web Manager and synchronised the security database successfully. I am able to login to the Server edition primary & secondary server as...

I have an IPO with it's LAN2 port connected directly to a public ip address and need to configure a firewall to block everything except SIP. Does anyone know what settings I need to configure on the Custom tab of the firewall profile?

I have two IP500v2s connected via an H.323 IP trunk with SCN fallback on IPO_A. When testing by removing power to IPO_A, phones re-register at IPO_B successfully. All users on IPO_A have all their buttons configured through a user rights form except for button 4 which is a "Call Pickup Members"...

Is it possible to have the IP Office send the original calling party's CLI as outgoing CLI for forwarded calls ? This is not on twinned calls just straight user with forwarding to external destination. If the IPO is capable of sending the original calling party CLI then is there a facility...

Anyone know when Avaya are planning to have the IP Office apps supported on Windows 7? Is there any official word on this? I've checked the Avaya website but can't seem to find anything although I must admit I didn't look that hard because someone on here is bound to know. Thanks

I have 3 5610SW phones configured as VPN phones. The phones connect & work perfectly fine when tested at some locations but at other locations they fail to get an ip address from the dhcp server. Being a vpn phone the dhcp server is always the broadband/adsl router at the user's home. Yet a pc...

How do you downgrade the firmware on a 5410 handset from R5.0 to R2.0? Is it just a simple case of connecting it to a system running on pre 4.1 software with a TFTP server & the correct bin file available?

I realise that this might be better answered on a Windows forum but does anyone know why I don't have the option on my pc for "NETWORK" when I go to: 1. Select Start > Run and enter gpedit.msc. 2. Open Local Computer Policy > Computer Configuration > Administrative Templates > NETWORK > QoS...

I am trying to transfer a call directly to voicemail from an IP DECT handset. I have the short code: #xxxx Voicemail Collect #N But calls are put through to the voicemail prompt "please enter your mailbox number". Voicemail Pro is in Intuity mode. Is there another way to do this?

Is it possible to record huntgroup mailbox custom greetings for out of hours greeting, you are in a queue, you are still in a queue with embedded voicemail? If so how? When I press 3 I only get the option to record, listen & save the standard greeting. *4 is also not working at any point whilst...

Whilst in a call using PM Softphone the transfer icon is greyed over. System is on 4.1.12 and PM is 4.1.17 There aren't any issues reported on the caveats website so was wondering if this is just a problem local to me or not ??

Has anyone else experienced user rights disappearing after a merge config on a system running 4.0.14? Its happened twice in two weeks on the same site. Am wondering if its worth upgrading to 4.1 to fix.