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  • Users: chris8885
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  1. chris8885

    Callers CLI

    Hi All, We have a CS1000 rls 5.5 and have a small issue I'm hoping can be solved. When we receive a call from an external caller, their CLI is displayed on our sets but is missing the first digit. IE telephone number 01234567890 would be displayed as 1234567890. Is this likely to be a...
  2. chris8885

    Corp Directory

    Hi All, Hope someone would be able to help. We've got a CS1000 rls 5.5 and I was wondering if we had the ability to setup a corporate directory? Currently, I get Directory unavailable when pressing the button on the phone. Do we need an extra product or am I just missing something. I did...
  3. chris8885

    Director

    Hi All, Came into work this morning and our customview Director isnt connecting anymore. I have checked the ip address and there ok. Unfortunately we have no "Expert" onsite so i was hoping someone would be able to give me a list of things to check? Any help is appriciated? Thanks Chris...
  4. chris8885

    Aspect Problem

    Hi All, We have a problem with our Aspect system and need some help. I came in this morning and all our reports for the previous day were blank! I checked the activity log and very early on in the day before there was an error: "Backup system declared dead" This means we are now just running...
  5. chris8885

    Aspect Time Problem

    Hi All, I am fairly new to aspect so I am sorry if any of this is worded incorrectly. Basically, the problem is that our aspect is not keeping time correctly. For example: If I schedule a line to open at 9:00AM it actually opens at about 9:08. The difference in the time is getting slightly...

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