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Our main site uses an S8730 with CM 5.2. Up until now our LSP sites have been G350's. We're bringing on another LSP site soon, and as the G350 is no longer available our BP has recommended the G430. Are there any known issues, problems, or 'gotchas' with the G430 that we should be aware of?

We are running Modular Messaging 3.1 with an MSS backend. One of our subscribers has the Outlook Client for Outlook 2007 and when she tries to open a fax she gets the following error: Microsoft Outlook Cannot create file: faxatt.tif. Right-click the folder you want to create the file in, and...

We are planning to upgrade from NICE Perform 1 to 3.1, and are considering using VMWare now that it is supported. Is anyone running Perform 3.1 with VMWare, and are there any known issues, gotchas, or other considerations that we should be aware of? Thanks!

Has anyone here worked with DigiVoice before? I would like to hear any comments about your experiences with them before, during, and following installation. Please PM me: wil <at> zakaroo <dot> com

We are on CM 2.2, with CCE 2.0. We have 1 agent who is reporting hearing a random 'beep' during calls. The beep is similar to the beep that might occur to notify you your calls are being recorded. This is not happening for every call, and it does not happen in any sort of regular pattern...

We have modular messaging 3.1 with a MSS back end. There is one subscriber who is reporting that periodically when callers leave a message the line does not disconnect after they hang up, and his mailbox gets filled with the telco recording "if you'd like to make a call please hang up and dial...

We have MM 3.1, service pack 2, with MAS. Call Me is enabled and was working fine until last week. Suddenly Call Me is no longer working - we have not made any changes to the rules, schedules, or subscribers. I have double-checked and call me is still enabled on the subscriber and is also...

We have NICE Perform (9.0) and are looking to implement storage center with EMC. I need to figure out approximately how much drive space we'll need. Anyone have an average amount of space used for xx amount of time? Our call centers handle approximately 100,000 calls per month, with an average...

Is anyone using CCE 2.1 with Windows Vista? Are there any known issues? Does Avaya support CCE 2.1 for Vista?

I have a customer using IP Softphone 5.2 / CM 3.1 They have a combination of softphone agents and agents who don't have softphone, taking calls from same skill. Softphone agents are automatically going into ACW after each call, but other agents are not. There is no timed ACW on either the...

Mike - back in May you replied to this post regarding agents stuck in an extended ring state: http://www.tek-tips.com/viewthread.cfm?qid=1318104 You mentioned that you'd be upgrading in June. Did the upgrade solve the problem? Thanks... wil

Ran into vector event 542 - can't connect idle agent at one of my customers. Avaya documentation defines this as "the call at the head of the queue could not be connected to the idle agent" Does anyone know why this would happen, and how to troubleshoot and/or resolve? Thanks!

We are running Nice perform 9.0 with an avaya s8500 PBX. Everything was working fine until a recent power outage - the UPS failed and the Nice servers crashed. When the power came back on the Nice system did not boot correctly. Did a reset and the system came back up - it is capturing screen...

Can anyone send me procedures to back up the Avaya Interactive Response 2.1? Can't seem to get onto Avaya's website today... thanks, wil