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  • Users: biggles455
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  1. biggles455

    Best service Routing BSR

    Hi I am trying to do a BSR with site but using different VDNs so I can use different whispers on the skills when answered. I have set up a BSR location and added to VDNs . I have created primary VDN/vector "consider skill 123 pri m adjust by 0" "consider location 1 adjust by 0" "queue to best"...
  2. biggles455

    CMS Service level blank - Profile set up

    Hi I have set up the service level and increments in the call profile skill, however the service level on the report is still blank, have I missed something - can't see what. thoughts and comments please Dawn Efficiency is just intelligent laziness
  3. biggles455

    Vector Condition if users in AUX

    Am hoping you bright sparks can help. I have a a couple of lines of business that only have one agent at this time (although this may ramp up). They want a condition that if the agent is on a break then the call goes straight to voicemail. On the surface no worries but caveats are: Agents...
  4. biggles455

    Warm transfer on 4621

    Hi I have a campaign that wishes the agents to do a warm transfer (announce call) however once the cal has been announced they need to go back to caller to say that they are no putting the call through (-I know!) I can sort of do it by pressing Transfer then dialling the number talking press...
  5. biggles455

    Feedback on Headsets

    We are experiencing a new problem on existing equipment (ie it was all okay the day before) The problem is a very loud very high feedback noise on taking a call (to the detriment of an agents ear). Has anyone come across this previously or know what it might be. Using 4621 stations thanks...
  6. biggles455

    Single User Mode am locked out

    Hoping someone is out there to help me, I am trying to login to my CMS but it is in Single user mode, have gone through all users and it is root and console if I kill -9 the root then I lose the xterm window if I kill -9 the console then console logs off and I have to log back in, only other...
  7. biggles455

    Add multiple agent logids to CMS dictionary

    Does any have a good way to add multiple (about 300) agents to the CMS dictionary. I used to write and run a script on Procom Plus but no longer have this piece of software and am limited to CentreVu Supervisor or Terminal emulation on ASA. Release is R3V6 thanks Dawn "Efficiency is...
  8. biggles455

    Announcement TN750C Vintage 13

    Hi i seem to remember that there was a problem with these cards corrupting - is that right?

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