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I have a CS-1000 with one talc card installed now. I am adding 3 more talc cards, but I cant find documentation for the DIP switch settings. Does anyone have this documentation? Thank you, Jeff

We have an NEC Aspire phone system, and do not know how to program the names in the directory. Is there a code required? I am a Nortel engineer, and I am not familiar with NEC. Thank you for any assistance. Jeff

I recieved this error in My Call Pilot backup log file. The file has 300 voice prompts, and keeps failing the backup. Does anyone know what "error: 41816" refers too? VLBackApp::BackupNode. Item '1004~`~file2~`~' has been skipped (error: 41816). Thanks for any advise. Jeff

Does anyone know if there is a version of Call Pilot desktop messaging that is compatible with Outlook 2010 64 BIT? Thanks for any help. Jeff

Does anyone know if there are amplified handsets for the 1140 phones? Thank you, Jeff

I have set Live Dial Pad on an ACD agent's phone and it doesnt seem to work. I have set the "on hook default path" for the headset. On a non-agent phone this works fine. I am wondering if this feature can work on an agent phone with their key zero the queue number and their key 3 their personal...

I have set Live Dial Pad on an ACD agent's phone and it doesnt seem to work. I have set the "on hook default path" for the headset. On a non-agent phone this works fine. I am wondering if this feature can work on an agent phone with their key zero the queue number and their key 3 their personal...

I cant seem to be able to get to the NRS using UCM in a 7.5 system. It used to be the signaling serv IP addres followed by /NRS. How do I navigate to the NRS in the new configuration? Thank you, Jeff

Can you use the PCA feature for an agent? I want the agent queue calls to ring to an agents cell phone. Thank you for any help. Jeff

I am looking to import 200 phones into 7.5 element manager, but want to make sure I have the proper formatting and columns setup in the spreadsheet. Does anyone have a sample of the proper CSV document for this import process? Thank you, Jeff

All: I am trying to import reports from a file location and I dont know what to put in the database alian and time stamp fields. Can anyone help me with the proper syntax for these fields? Thank you, Jeff

I have been a Nortel PBX tech for 20 years. I am installing a Cisco UC320 phone system and I am wondering if there is a Forum for these systems, or is it included in the Cisco call manager Forum? Thanks for any help

Does anyone have a sample excel spread sheet showing the proper column formatting for an upload of the call pilot user mailboxes? I am looking to incorporate (if possible) the user's text notification email addresses with this upload also. Thank you for any help, Jeff

I am trying to setup a T-1 in my option 81C to connect to mocrosoft Lync. Should I be setting this up as a TIE or DID trunk? Its not working out. Thanks for any help. Jeff

I am trying to setup a T-1 in my option 81C to connect to mocrosoft Lync. Should I be setting this up as a TIE or DID trunk? Its not working out. Thanks for any help. Jeff

I am trying to use a remotely located 5.0 Call Pilot server for an Option 11 - version 4.5. The Option 11 currently has a MerMail. I am able to setup the mailboxes, but I am not able to light the lights on the phones. I have IP virtual trunks between the offices as a "tie line". Is there some...

Hi guys, I now have a CS1000M version 5.0, and we are about the upgrade to 6.0. I am wondering if anyone has had any problems with the softphone license server after upgrading to 6.0, or is there a new version of the license server for 6.0? Any input would be greatly appreciated. Thank you, Jeff

I have a user that cannot get into the callers list because it is locked. I have performed a CPWD in LD-32, but it still asks for a password. I updated the firmware, and it still asks for a password. Does anyone know how to clear this, does anyone the know the "default" password for the 3900...

Does anyone know what this port is used for? It doesn’t get flagged for EF or CS5 but I see it coming from phones on the network. thank you for any help. Jeff

Does anyone have the TN configuration for a digital polycom in an Option 11? I have made one before, and remember it was setup as a 2008 with hands free,,,,but it wont work. Any help would be great. Thanks, Jeff