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Hi, How can I integrate a Voice Portal app in the switch using converse-on command on a vector ? I think I have to create a specific Hunt Group as a Skill, and agents, but hiw can I log agents on the AVP stations ? Do you have examples of Vector, Agents, Skills... ? I have CM3, with AVP 3...

Hi, I would like to know if this vector is good : It is for a call-center, we puts the calls in queue in a specific skill, and if there is calls in queue we check a backup skill if there is available agents. - if the ewt is up to 15 min we reroute the call - if there is no agents staffed in...

Hello, I have to configure a cisco 1721 with NAT this is the config : sh run Building configuration... Current configuration : 1899 bytes ! version 12.3 service timestamps debug uptime service timestamps log uptime no service password-encryption ! hostname ByPass_LinkProof ! enable secret 5...

Hello, I have resseted default parametres on a ES 470-78T with a new Firmware (3.7) and a have a basic problem, on the web Interface I need a Username, bur in the console interface I can only set : Telnet/WEB Switch Password Type: [ Local Password ] and : Local Read-Only...

Hello, I have a old INTUITY CONVERSANT system, and I don't know how to manage it, I can connect to the server using terranova, but, I don't know how to load the management program, I have a simple Unix shell at the momment. What is the command to load the program, and do you have any...

Hello, I have 10 vdn of meet-me conference, used as conference-rooms, and I want to know how to disconnect or stop a conference. For example when a user don't hang up his phone, I want to be able to realocate the "conference room" for another conference. Is it possible to disconnect all user...

Hello, How can I choose the trunk for outgoing calls ? I think it is in COR parameters but I don't know where. I have a lot of outgoing trunks and each department have to make outgoings calls with his trunk. Thanks

Hello, I actually use Voice Annoucement Manager for manage my files on my VALs, but Y have a lot of files to manage and to synchronize and this software is not usefull to use. I want to access with a FTP client, but, I think that the "enable filesystem" commande erase all the wave files on the...

Hello I have troubles to connect on my val with Avaya Voice Announcement Manager. I don't know how to set the connection. I enter the correct IP, set Port at 21, and une my login and password same as ASA, but it does not work. The VAL is curently working with a lot of annoncement on it, and I...

Hello, I have two stations ringing at the same time, and coverage-path is not use for this. I can see this bridge when i type " list bridged-extensions #####" but I don't know how to remove it.

How can I rename the buttons on a 2420 ? e.g. Button 9 . autodial Number: *35 to display "Login" instead "NP *35