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Hello AACC 6.2 Admin, I keep get this error when agent login to the AACC CCT. Agent login failed because the Passive Terminal is null, please ensure a terminal is associated with the Agent. I double check and everything is correct from the TN, agent ID and workstation assignment. I even...

Hello, Does anyone know the command to list all the VoIP phones (with details like TN, IP address, DN, etc...) from the signaling server? I am trying to locate an IP phone in the system that configure incorrectly with the DHCP. we have 200 plus iphones and it is hard to go to different floors...

Hello Nortel Users, I have a new 1165E VoIP phone to try out. The two options I want to test do not work. Bluetooth and Background changing image on the phone. I went to Network configuration and make sure these two options are enable. Then apply and go back to the Preferences. The options...

Hello, I am setting up the VoIP phone for my SRG system. One of my phones is not working and it shows message as follow: 7603|00-1B-25-30-5E-BD|Invalid ID (1) - No endpoint in Gatekeeper database|0625C8D| 148 0 3 2 I think I am missing some information on the Signaling Server that I need to...

Good Morning Everyone, My support vendor told me that CPSECPEP014S is the latest patch for CallPilot Windows server update. Please let me know if you know something different. Thank You.

Good afternoon, Has anyone used the Polycom SIP SoundStation 7000 with the CS1K? from documentation, it said it will work as the SIP3 licenses. We have no luck to intergrate the device with out system. We are at 7.5 leased, we can get the AVAYA b179 using SIPN to work with our system but not...

Hello, I need some HELP. I was working on the TN via using the Element Manager virtual terminal. It suddenly logged me off. When I tried to log back and continue to work on the TN, I received the error below. Is there anyway I can get rid of the error below and continue to work on the TN...

Hello, Does anyone current use the Avaya Aura Contact Center 6.0? Please give me some inputs how you like the new product compare to Nortel Contact Center 6.0? How is it compare to CC 6.0? The cost for the upgrade? Is it worth to do this upgrade? I am planing to upgrade to AACC with 20 Agent...

Hello, My receptionist asks me if our telecom group can program an extension that when she needs to dial a number, it will call out to 3 or 4 different extensions at the same time. My thinking is hunt group but it does not call all numbers at one time. Speed dial can only call one number at a...

Hello, I try to setup the key expansion module for the 1230. I want to program all auto dial on the key expansion. Not sure why it does not work. Here is my setup. Please let me know if I did something wrong. Thank you. ________________ REQ: PRT TYPE: TN TYPE TNB TN 148 0 5 13...

Hello All, Not sure where to find the answer on this. Is there away to turn off the buzzer sound on the second line (rollover line) when you are on the first line. The user complaint that the buzzer sound is too loud on the 1120E ip phone. I showed them to low the volume but he prefer it...

Hello, My phone support account manager informed me that starting 7-1-2010, if you don't have the PASS Basic technical support they will not be able to access Avaya technical support for assistance. This also includes access to patches and corrective content. We currently pay for the phone...

Hello, I need to allow a manager to call a 900 number for verification. I am not quite sure how to accomplish this task. Can someone show me steps to set it up? Thank you

Hello, After upgraded our CS1K to released 5.5, I noticed that the Autodial programming feature does not display number after you manual put it in. However, it still display the number you want to program on the VoIP phone. I asked a couple technicians and they say this feature was no longer...

Good afternoon, Can someone show me steps how to setup remote call forward internal? we have people are on vacation and we need to forward their landline to the CallPilot Voicemail. Most of them are at the remote office. I need to know how I can do it remotely. Happy Holidays Thanks

Hello, I am looking at the Blackberry Mobile Voice System (MVS)to integrate with the CS1K. Has anyone have this option integrated with your CS1K? if you do, please share your experience. What hardware requires for the intergration? I am more concern on the Nortel's side integration, users'...

Hello, We have CallPilot 4.0 released. The system setup to sends out email notification when users have voicemail messages. Can CallPilot send out a notification email to users when their mailbox is FULL? Not sure if this can be done. Thanks Quan

Hello, How can I extend more rings before it goes to the voicemail? Our current setup is 4 rings then it goes to the voicamail. Can I extend it to 6 rings before it goes to the voicemail? We have CS1K SG 5.0 and CallPilot 4.0. Thanks for your help....have a safe July 4 weekend.

Hello there, I need your help to copy a Phantom TN. Here what I do LD 20 REQ: CPY 1 TYPE: 500 ---> (500 type is not working for PHANTOM) CFTN 152 0 0 14 SCH0130 I got this error (SCH0130) it said terminal has conflicting station type. What type for PHANTOM? I recently upgraded our CS1K from...

Good Morning, It sounds like a simple task but I could not find the answer. Is there a way to turn off the ring on the 1120 IP phone on either the phone or the programming from the CS1K? My only solution is to give the user the MSB key but his 1120 does not have enough keys (total 4 keys)...