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All the WAV files copied from VAL-ANNOUNCEMENT TN2501AP boards don't have the correct file sizes (much smaller sizes) and none can be played back. The same operation was tried on different VAL boards, different PCs. I was able to do this with no issues. Avaya Announcement Manager 4.0 is used to...

The Crisis Alert ("crss-alert") button at the attedant console is still up after an emnergency call made a while ago. Now if it is pressed (clear the alert?), it beeps and it jumps to another extension, how can this button be cleared? Thanks in advance!!!

I'd appreciate the help with this feature: I need to send out something like "CUST SERVICES" out to our PRI-type DID number, the PBX is Avaya CM4.X. "public-unknown-numbering" command only allows us to send out a valid DID phone number not text. Again, thank you in advance!

Should this work? I dial an external number as a conference party (after an access code is entered), then I hit "Conf" feature button on my 8410 digital phone, the Service-Observing code (e.g. "345") plus the extension to be observed (e.g. "3218"), then hit "Conf" again. I was able to observe...

Is it possible to make one announcement (e.g. 1234) to be available on more than one VAL card? The idea is to have multiple VAL card play the same announcement at the same time. I need this tonight, any quick responses would be appreciated! Thanks in advance!

I need to add second music-on-hold to the system (S8700 ACM4). Currently, our first and the only music-on-hold source (a CD player) is connected to an AUX Trunk port "through" a device called "909 Universal Coupler". Is this device required for any external music-on-hold device? Thanks in...

We've been using NICE Analyzer for years (since 2001) as an optional tool to analyze calls. Recently we attempted to use it to report on all the calls like other CDR based call detail recording software with no success due to the fact that not 100% of the call records are collected. Is it due to...

We've been using NICE Analyzer for years (since 2001) as an optional tool to analyze calls. Recently we attempted to use it to report on all the calls like other CDR based call detail recording software with no success due to the fact that not 100% of the call records are collected. Is it due to...

Need clarifications on FRL definitions: According to Admin. Guide of Avaya ACM4, "The FRL determines the calling privileges of the user. Facility Restriction Levels are ranked from 0 to 7, where 7 has the highest level of privileges" as defined on page 302 on "Managing Calling Privileges"...

Is it true that CMS counts a call which started before midnight and ended after midnight as the next day's call? Thanks in advance for your responses!

System S8700 ACM1.3 Call Center: EAS CTI: Avaya CT 1.3 We experienced all agents logged out with default reason code at the same time. No errors in ACM, CMS or CTI servers. Thank you in advance for your inputs!

We finally got NTS (Network Time Server) feature to work on S8700, it's been working perfectly since last November, the system time on S8700 syncs up our network time server exactly. Here is my question, how will NTS automatically adjust the "spring forward" hour since our older ACM1.3 still...

Please help! We've successfully installed new MAP-D card, but failed to directly access it via Admin Port B (RS-232C connector) with HyperTerminal software to do the initial set up. The installation document we use is "CallVisor Applications over MAPD.pdf" (555-230-136 Issue 1 July 2001). Thanks...

What would be the most recent version of DLG (Definity LAN Gateway) Application software (MAPD Release 2.0, Issue 2.03, etc.)needed to work with Genesys Tserver (7.x being the latest version)? Thanks

I've learned a lot of information from thread690-1452562 as of Feb. 08. We are in a process of planning an upgrade from ACM1.3 (S8700) to ACM4.x. We currently use MAP-D TN801BV5 (LAN-gateway interface) with Avaya CT 1.3 servers to run our CTI applications (i.e screen-pop, call monitoring, etc.)...

We're in a process of converting some of our "copper" terminated DID numbers (e.g. 814-123-4567) to ISDN-PRI T1 with the service called ISDN-PRI LOCAL provided by our LEC. We have Avaya S8700 ACM1.3. Based on what I have learned so far, LEC (Verizon in our area) will send (at least) the last...

It's been a whle since I made the changes to the Dial Plan. I will have to open up the leading digit "7" (currently set up as 3-digit FAC only) for some 4-digit extensions without having any impact on all the existing FAC codes we use. I have planned out the changes based on the current FAC...

My company is in a process of working with LEC (Verizon) to converst our B1 lines (via DID or CO trunk) to Local PRI T1. I like to find how it works (e.g. install and turn-up processes, etc.) and most importantly to determine what exactly the equipment (e.g. CSU, DS1 cards, etc.) we as cutomer...

We have some TN2501 cards installed by Avaya as part of the original install, and they are all in the same carrier 1A. Can the additional cards be added to any slots of any carrier available? Thanks in advance for your response!

I need to get the adapter used by TN2501 VAL announcement card ASAP, any information on the product code, price and supplier would be appreciated! It is referenced as IPSI Adapter or IP Media Adapter which is plugged in the back of the TN slot with LAN port. Thanks in advance!