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I have a user getting a fast busy when dial out of the country. Where do I need to look to see the COR/COS for the system to understand the restrictions? Can these be set by user station and if so where does that get set? Thanks. I am still learning the Nortel system.

Working on a user who works between two buildings, each has a seperate pbx, but shares a voicemail. What I have attempted is to setup a CP for that user that rings at his main desk 3 times, then the next point in the path is r1 (phone at the other plant) and it continues to ring and does...

Good day. I am looking at the implications of changing IP address on two Definity G3si switches. One has the voicemail attached to it and the other uses that voicemail. From what I can see I have the IP addresses to change on each PBX to be able to see each other. Once the change is...

I have been asked by several managers how they can see who is logged into the hunt group for their department. The option of creating logins and security for the pbx is not the solution that is desired. If you can display the number of calls queued and the time of the queue, it would see...

I have added a new user to my Norstar with a callpilot 150. The station recieves calls with no issue from both internal and exteral sources. However, the system is not transferring to station mailbox. I have verified that voicemail using the web interface to the call pilot and have deleted...

I am attempting to access a Norstar remotely. But the system is reporting busy on the phone line. First thought was the modem is having issues. This morning I had the site reboot the Norstar, not change. Based upon a pic from a site survey, I then had them remove power to a device that I...

It has been a while, if I am just swapping phones at a desk, phone display bad, I don't need to relocate. Can the phone just be plugged in and go or does something else need to occur on the system? Regards, Terry

I had a voicemail failure last week with a Norstar. As a work around I have set call fwd na to dial and external number. At the same time I set the call fwd busy to dial the same number. What I am hearing is that the system is not dialing when the user has the station off hook. Is their...

Morning everyone. Yesterday at a location the Nortel Startalk Flash unit failed. In exploring the possibilities, can the users phone, if not answered after x number of rings, be directed to dial into another voicemail system at a remote location? I am not wanting to replace the voicemail...

Good day all. I have a station on a Norstar that when dialed directly does not always route to the station, it will go to another station instead. This behavior is sparatic. Is their way to see if the station has been call forwarded using the Norstal Remote Tools? Is their way to...

Does anyone know where I can download the CallPilot Backup and Restore Utility for a Call Pilot 150 version 1.5.32.01? No cd's present at the site to work from. Regards,

I have a single user on a Nortel Norstar that has reported that her voicemail from yesterday afternoon just was delivered to her mailbox. We have confirmed power was off for a period of time. Just want to confirm it would be related to a recovery process internally or should I be looking for...

How can I tell if a Norstar has a network card installed? Currently I dial into the system and was told that a nic was installed but not configured. Does the board have a number that I can use as a reference.

I have an issue with a Nortel Norstar that a user was added before I started working the system. It appears his name is correct on the station and in voicemail when I access via the Remote Tools. However, when his station is called the display name is incorrect. How do resolve this where the...

I am new to Nortel systems. 1) How do I get a count of subsribers to voicemail on a Nortel Norstar using the Nortel Remote Utilties? 2) Where can I find documenation on that specific system that is easily downloadable? Regards,

Is their a way using Norstar Remote Utilties to obtain a count of users subscribed on the voicemail? I have just inherited a Norstar and don't know much about them and any assistance would be appreciated. Regards,