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My system is having problems with incoming DTMF tones being ignored by the auto attendant. Searching all the forums here, I found notes in the Definity forum regarding setting DTMF transmission mode. Is there any similar setup for the Merlin Magix? This may have begun after switching to...

I have a Merlin Magix 4.0 system with Intuity Audix Voicemail system. I'm getting reports of extensions being dialed and misconnected and other similar problems. Is there some way to log or trace the progression of calls through the system to help me discover what is happening? I looked at the...

My system is a Merlin Magix 4.0 with Intuity Voicemai. Recently we had some work done in and around our phone system. Since that time we have had extremely bad static on some voicemail messages. I don't believe it's related to the incoming call quality or that the caller is on a cell phone. I...

Hi, I have a Merlin Magix 4.0 with Intuity Voicemail in one location, and a Partner ACS R7.0 in another location, communicating over Multitech VoIP routers. I'm essentially using the phones on the Partner system as extensions on the Merlin system, and the Partner phones use the Intuity attached...

Hi, I'm running a Merlin Magix with an Intuity voicemail system, and Legend MLX phones (mostly MLX-10DP's), with an auto-attendant programmed. I have a user who is responsible for two separate extensions. One is his own, the other is a general sales inquiry line. His physical phone is...

Hi, I'm running a Merlin Magix with an Intuity voicemail system, and Legend MLX phones (mostly MLX-10DP's), with an auto-attendant programmed. I want to add an extension (not a physical phone), which when entered into the auto-attendant, will ring on some set of phones. This is primarily to...