Search results for query: *

Hi, Has anyone managed to get the Call Pickup alert to work on the One X Commmunicator? In the same vein, has anyone managed to use the Enhanced Call Pickup (visual alert) on the One X Communicator? the pickup key seems to work fine in that if a colleague's phone is ringing and the pickup key...

I am trying to configure the 0 option to route to the attendant vectoring vdn for a particular tenant however when running a trace, the call is trying to go to the attd-group rather than the attendant vectoring VDN. I was under the impression that if this field has a VDN number filled in, calls...

hi, i have a question reqarding agents which make an outbound call whilst in the available state. I was under the impression that if an agent made an outbound call this wouldn't change their queue position however my client believes this is pushing the agent to the back of the queue. Could...

I have a 9608 phone which is not displaying the aux reason names. I have attached the name under the 'change reason' command and I have restarted the phone to see if they will pick up the name but the display still shows auxwork 1 rather than break. is there anyway to push the aux name to the...

I have a customer that currently displays an 0845xxxxxxxx number when they make a call. however they need to display the correct DDI number when the emergency services are called. I understand this is possible but am unsure how. any advice where I would set this up? Apple Tree Education...

As far as I am aware the pickup key will pickup all calls coming into the group regardless of the type of the call. Is it possible for it to only be able to pickup Non ACD calls? So if an ACD call comes into a pickup group, the pickup key will not flash but if a direct call comes into one of...

I have a customer who has 9611 phones with an expansion module and jabra gn9330 headsets. the headsets are working absolutely fine and i can make and recieve calls through the headset. The expansion module is also working fine. The issue i have is when I press the in-built headset key on the...

I have a customer who is a call centre and recieves calls from several countries. They have purchased several DDI ranges, one for each country they look after. They have extension numbers within each DDI range that are not programmed or attached to any object on the Avaya. They would like to...

Hi, I have recently had a customer accidently delete a report which I had created for them using Report Designer. I have 2 questions: 1) Is there anyway of recovering the deleted report? 2) Is there a way that I can backup reports that I have created to avoid this happeningn again in the...

Hi, I have a customer that would like to have a space in between some of the feature buttons programmed on his 9611, however unlike the old phones, if a feature is removed from a key in an IP phone, it shoves the rest of the keys up, effectively eradicating the gap on the phone screen. He...

Hi, I have been asked to create a simple wallboard report for a plasma screen which details the real time number of calls waiting across a number of skills. They would also like threshold settings on the total number of calls waiting. I can achieve the report to show the number of calls waiting...

Hi, I have just spent the last few hours creating a designer report in CMS using CMS Supervisor. I have saved this report with the properties that is only available to myself and also having been saving this report every 5 minutes. this report has crashed while i was resizing columns and when...

hi, i have a problem which I can't seem to solve. i have two softconsoles setup as ACD Agents. When they are trying to transfer a call, it connects them back to the customer rather than their internal colleague. here is an outline of what is happening: 1. Customer rings main number (VDN) and...

hi, I'm wondering if anyone can help. On all the previous avaya documentation, in the admin documents there used to be a section called screen reference. this is where all the screens and the fields on these screen were detailed with all their possile options and explanations of the options...

Hi Can someone tell me how i can view a 'Today So Far' service level for a skill. I presumed this would be an integrated report but it is not in the standard reports. only the Real Time service level seems to appear in the integrated report. is it possible to create a designer report using a...

Hi, i need to have a line showing in a historical interval report even if no activity has taken place within that interval. currently if there is no activity within that interval, CMS doesn't show this line at all. I would also like to show a line for agents even if they haven't logged in so...

Hi, Has anyone had any experience of the new Avaya softconsole known as OSPC. I am supposed to be training a client on this very soon but myself and the engineer have never seen the product before. If anybody has any simplified user guides, it would be much appreciated. Thanks Ash Apple...

Hi, I have a customer that would like a integrated wallboard report which displays integrated and real time data for several skills individually and then a totals line for all the skills. it isn't a problem to display separate data for each of the six skills but i know it is not possible to...

Hi, this is probably a really basic question but i just can't see how to resolve it. When inserting dates such as 19th June, Microsoft Word has stopped making the 'th' bit into small letters. i'm not sure what this function is called and i have done several searches and still have not found...

Hi, can anyone provide me with specific end user instructions on how an end user can program a personal speed dial from their phone using the FAC. the reason for this is that i have a client where the majority of their users are analogue users and this would be extremely helpful for them...