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We've got a customer with this very old system. On 2 analogue ports when you lift the receiver you hear "you've got a message" We have tried to erase this message but this wasn't succesfull. It's an 1.0 system so I cannot turn off notification on the analogue ports. Does anyone know how to...

We have strange problems with an EU24. The keys are programmed and working. After a couple of days the customer changed some keys in de manager but they where not changed at the EU24. Whatever what we do the old keys and labels are still visible on the EU24. Anyone got an idea??

I have an customer with an IP Office version 3.2. We would like to upgrade the system to version 5. The only thing is, that they have Voicemail Lite. Is it possible to maintain the voicemail Lite or do we have to upgrade tot Voicemail Pro.

I have an Customer with an Ip Office 403 version 3.0(69) Yes it's old but it's working. The voicemail light isn't connecting to the voicemail server. Voicemail light is running. Windows firewall is turned off. I also used the AvayaFW prog but still the voicemail light isn't working. Has anyone...

Does anyone knows the filename of the first and second annoucement in voicemail pro?. We would like to change the default prompts for the first and second announcement system wide.

Does anyone know if voicemail light is running on windows 2008 server?

We have an IP 500 version 5 with 4 softconsole. 1 softconsole has no BLF information. They cannot see if a extension is busy or not. I have 1 eBLF license in the system and 4 softconsle licenses. Does anyone know what this can be?

I have an Question. We have CCR and system status on 1 server. When CCR is fully operation we cannot use syste,m status anymore. I get the message that a CCR session is already connected to this control unit. Is this normal operation of an malfunction??

Does anyone know wheren I can change the font of the numbers in PC Wallboard. I can't find this option. I have for example a longest waiting box and I want to change the font of the numbers in that box. Can anyone help me?

When I put a huntgroup in nightservice and I have voicemail enabled, are the calls diverted to voicemail according to the help file in manager. Is the voicemail answer time used or are the calls going to VM directly? I have an customer where the calls doesn't go to VM when I put the huntgroup...

In Delta server I can see that I have 1 CCV license but there are 0 licenses available. How can I find where the licenses are used for because I can't find where the program running. I restarted the delta sever but this changed nothing. Hope you can help me

How can I flush the database of CCC. We modified en tested very much and now want to clean the database and start with a fresh database. Is it possible to do this without re installing everything?

I have a problem with a 406 4.2(17) and voicemail Pro. Approx 4 times a day it happens. There is a call transferred from voicemail to a huntgroup (longest Waiting) and 4 phones are ringing (There are 10 agents in the group) . In call status you can see 4 the same incomming calls from voicemail...

Hello, Does anayone know if the 6408 telephones are stille supported on version 4.2(17) I have a DTMF issue with these phones. It doesn't work

I have a question about the drop button. We have an customer with a IP 406 version 4.2(17) Last week we upgraded this, it was on version 3.2 They have a couple of huntgroups, its a contact center. In version 3.2, when a phone was getting a call from the group they could use the drop button and...

I have an Question about IP Dect handsets. We have a couple of customers with IP Dect who wants to have other handsets because the 3701 en 3711 handsets are often broke and not solid enough. Is there another handsets with directory function in the handset?. I mean the directory function from...

Is it possible to create an system fallback so that every incomming call is falling back to the reception when the call isn't awnsered?. I don't meen a forwarding but fallback.

I have an question about SMDR. We have an customer with 2 sites connected via SCN. They would like to use a call detail recording program to record the calls. When an external call is tranferred from site 1 to site 2, is this recorded as an internal call or external?. When you make an internal...

I have an question about an customer with a 406 4.2(11) and CCC 5.?? They have a license fo 30 agents but also working with extension login logout for flex workers. They already used all the licenses for CCC agents. Now they also want to use a couple of normal non agent extensions. What's the...

I have an Question. We have an Customer with an IP Office 412. We are upgrading this system from 4.1(15) to 4.2(11) They have also 80 phone managers. Is it possible to use the phone manager 4.1 on the 4.2 system software for a few day's?. The Customer is going to upgrade the phonemanagers but...