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All, Using CM 5.2 with OSPC 2.51.005.053 and IP9630 sets running 3.1 firmware in telecommuter mode. I have my Attd Console form setup for Auto Ans so that the user can answer the call with their 9630 set and not have to click on the OSPC. I recently had them add speakers to the PC for calls...

I have a G350 connected to an S8730 running 5.0.1 that uses a PRI T1 using protocol "c"...not "a" for custom or "b" for National. The PRI T1 will work when the gateway is registered, but will not work when the G350 goes into SLS mode. I have read the chapter on G250/G350 SLS and followed what...

All, Working with a customer on a IP412 with 4.1.15 software using the 4.1.20 Phone Manager client. They use a Citrix Access Gateway web-based client for their VPN access. They are looking at setting up a couple of telecommuters using the PMP using Windows XP SP3 client PC's. When trying...

Anyone aware of a way to reduce the volume associated with the buttons on the 5621 sets? I have a customer that works in a very quiet office and uses headsets that would like to get the volume reduced....they are saying that the callers can even hear when they are selecting buttons...next page...

Anyone have a report that shows what the Agt Grp Tab Summary shows, but ONLY shows the Hunt Group calls for the Calls Received and not all calls into the Agent?? I have a customer who is using the Incoming Calls by Target Group to show the daily calls into the call center hunt group...which...

All, I am having a strange issue with getting Cascaded Outcalling to work in the 4.0.20 release of VMail with the IP406v2 running 4.0.10 software using an ISDN PRI. I am using an LD number with the 91 as part of the dial sequence in the mailbox settings, have it turned on for ALL new msgs and...

Anyone had a problem using the 3626 Wireless phone on the 3.2.55 release of IPO (IP406v2 unit)? The phone works fine, but when they go to select the <REDIAL> softkey, it displays the number, but doesn't dial it when they press <REDIAL>. Is there some key combination that I am missing here...

What is the best practice for setting up a user to use a Digital set at the office, but an IP Softphone when at home or traveling. Should you setup 2 separate Users and have the user login to the IP user when at home? How do you handle the user's desktop phone being covered (Bridge Apps, Cover...