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Is there any way that an ACD supervisor can log in/log out an agent? I have a site with ACD agents in a separate location from the supervisor, but they are on the same PBX.

Has anyone restarted an application in the signaling server using CLI? I cant access Element Manager or the servers web page directly but, I can log in with my credentials through the serial port. I would rather try restarting the applications through the CLI first before I need to reboot the...

Hey everyone. I'm upgrading the My CallPilot server from Release 4 to Release 5. When I'm installing the new My Callpilot software, will the Message Forwarding Rules in the CallPilot still work? Thanks

All, I have two MGC cards that are giving me fits. When I direct connect to them on Port 0 and type Ctrl oam or Ctrl ldb, I get no respose. The part that gets me confused is that I can Ctrl I and get the -> prompt there. Any thoughts.

Hello everyone, I work in a Nortel heavy enviroment, and my company has purchased a Call Manager (6.0) along with a MeetingPlace Express (2.X). Our plan is to use the CM only as a gateway to use the MPE for it's conferencing capibilities. The company is only using the voice portion only...

Hey guys, I’m a phone guy trying to help a friend set up here TM-U220 printer on there network, sorry if I sound like an idiot and I don’t know everything. They have one Printer set up via USB to a terminal on the main counter. Now, they have a second (Kitchen Printer) TM-U220 printer with a...

I have a problem with calls not going to VM. I'm getting a system message of... BUG5013 BUG5013 : 00000000 00332521 00000218 00008318 00001514 00000000 4 00000001 002E E43D 002EE43D 0 4305 00002004 0000A555 00000000 00000000 00000000 00000000 00000 000 2 BUG5013 + 106D4EA8 10F6B30A...

I work in a large Nortel environment with a single Callpilot VM. This customer is interested in using the Shoregear equipment but, wants to use the Callpilot for it's VM. The customer is set on only having one VM node for the entire network. Any thought's?

I have a 11c and this message keeps appearing. This may be a seperate issue, but when a call is made to another PBX in the network, the call may or may not go to Call pilot. I have tried to decipher the codes with not luck. BUG4005 % BUG4005 : 00003F17 0000F7FE 000CA01D 00000607 00000010...