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IP trunk calls between 2 MCD's. MiVB version 7.2 When system A users call system B the calling party displays shows called party name and number. When call made in opposite direction display of called party name is not displayed. The display on the calling set just says "calling" Checked COS...

Platform: MiVoice Business Express Trunk Media: SIP The EG for Nupoint does recommend TDM lines however the cluster is all virtual platforms. Internal fax calls to the Nupoint are received successfully and delivered to user. External inbound faxes to the Nupoint, fail 100%, have tried from...

System is MCD rel 7.0 SP1 PR1, MBG rel 8.1 Looking for a working SIP Peer Profile. Customer is experiencing intermittent call disconnects. No logs or events in MBG. MCD is showing zombie logs with reference to the MBG IP address Customer checked with Cogeco and no issues reported.

Multi-site customer with MCD 6.0 and Nupoint 6.0 and several phones are old Avaya sets running in SIP mode. No issues with the new sites. However they have a branch with and older MCD 4.2 and a MAS 3.0 running Nupoint where we are experiencing issues. If caller from new site calls old sites...

On further testing of SIP trunks MCD to Level3 via watchguard firewall. Teleworker making or receiving call via SIP trunk one way audio. Teleworker out --X--> in <--OK--

Customer signed up with Level 3 for SIP trunk services. They have MPLS network with them. MCD is release 6.0 and customer does not have MBG. Calls are going through CPE firewall which their IT group manage. Link is up and can make calls both ways however no audio. Customer opened up the firewall...

System MCD LX, running 6.0 SP3 Nupoint Standalone 16.2.0.5.01 (just replaced 3rd party voicemail) At install customer decided to change from having attendant answered calls to "auto attendant" Inbound calls are now directed to a call director mailbox where callers are blind transfered to...

3300 MCD 6.0, MAS 4.0 Have client that wants to allow callers to campon/be camped on to users(5330)phone. Programmed single line. Call rerouting 1st Alt. for BUSY/DND DID and all no answer conditions directed to voicemail Internal calls, no problem. Externally however having some challenges. 1...

3300 MXeIII with MCD 5.0 SP2 PR2 Sets agents login to have a COS that allows Hot Desk login Sets being logged into have full service as they want to use the phones for non ACD purposes while logged out Agents have seperate COS that allows Hot Desk login ACD Hot desk user checked and greyed ACD...

Has anyone had success connecting to this provider? If so, would appreciate any destails. Not included in Mitel's Interop list found online

MAS 3.0 AWC user portal access reported. Able to connect to domain name conference.customername.com select AWC portal but not able to login, it eventually gives internal server error. Another tech just tried stop and start of AWC. While investigating I also found no access to users and services...

3300 MXeIII MCD 5.0 (11.0.0.102) Client originally started the programming the SIP link but on review had just match the example in the documentation so I deprogrammed the link and started from scratch. Now have system name mitel3300 domain name corp.companyname.com dns entries are there 2...

Site was configured with default name and number in SIP profile. Works fine. User configured with an associted directory number which displays as programmed when calling out SIP trunks. Works fine Issue, user does not want their name displayed (tel dir.) wants the default name as programmed.