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Hi. Im fairly new to Sun servers so please forgive me if I ask something obvious =) I recently installed a Sparc T5120 Server. The server has a redundant PSU. During installation when I plugged in the second PSU the server powered off. Since then the server only powers on from the ILOM. Until...

Hi. Im fairly new to Sun servers so please forgive me if I ask something obvious =) I recently installed a Sparc T5120 Server. The server has a redundant PSU. During installation when I plugged in the second PSU the server powered off. Since then the server only powers on from the ILOM. Until...

Hi. I might be asking something simple and/or stupid but I will ask it anyway =) I there any way to add the ars code to the incomming number. The reason for this would be so the customer could easily redial received calls, as the ars code would be automatically added. I know about modifying the...

Hi. CM 4.01 running on S8720/G650 I have the following problem. Whenever I try to observer certain stations I get the following denial event: denial event 1246: Svc obsrv exceed max D1=0x8c79 D2=0x10ec The bigger problem is that this only happens with certain stations and with those stations...

Hi. Im trying to put together a historical report. The report gives basic stats about an agents activity like time in aux, acw and auxout. The agents are mostly making outgoing calls in aux (hence the auxout parameter). The problem is that I would like to filter out somehow the calls that were...

Hi. I'm trying to design a real-time report with detailed aux states. The point is to see that which agent has been in which aux state (all in different columns) for how long for the current session. The problem is that CMS only gives me the TI_AUXTIME(0-9) item which is a cumulative item. It...

Hi. I have a very weird problem but cant seem to find the cause. Config: IP412/VCM30. SlotA: PRI60 SlotB: PRI30 (qsig to another pbx) There are 28 5610 IP phones in the Call Center. Every day when there is a heavy load either all or some of the calls go silent. Under silent I mean that the...

Hi. I can't get the CPN blocking feature working. My provider said, that he has a lot of customers using a per call calling number blocking, so Im guessing they have CPN features activated. I tried with programmed buttons, fac, and Per Station CPN blocking, but none of them worked...

Hi Is there a way display the incomming caller id on cdr reports for an isdn trunk? I tried customized cdr reports and a bunch of test with all the parameters, but the only thing I can get out of it is the target vdn, group or agent dn. Can anyone help please?

Hi Im probably missing something. Is there an easy and simple way to log off an agent if does not answer? If yes, it would be even better if I could give the logoff a reason code. Im trying to make a cms report that shows the number of times an agent did not answer - in the report designer I...

Hi Im using int-isdn cdr reports. all the trunks have cdr enabled, but still Im not getting all the data. Specifically the "access code used" field, or trunk that I dialed out on does not appear. Also this happens mostly when the condition code of the record is "E" (ineffective call). So...

Hi. Is there a way to configure IP phones with IP office, to automatically change servers if one is unreachable? I have a main site with IP500 and remote locations with SOEs. The phones connect directly to the main site, because of the reporting needs, but I would like them to change to the...

Hi I'm writing a program that takes data from the CCC Archivers SQL database. I'm slowly starting to get which field means what and the relations between the tables, but there is still a long way to go. I would be very thankful if someone could give me description of all the fields and...

Hi My question would be fairly simple =) Is there a softphone application (like the one-x mobile edition) that works with IP office and not just Communication Manager? Thanks

Hi IPO 412, 3.1(48) The problem is, that ALL users (including Nouser, and RemoteManager) are agents (as reported by delta server) and are logged in always. We should only have 25 agents, but all the default extensions use agent licenses too, so there are a few problems with CCView displaying all...

Hi is there any way to monitor (or even administer), who is on a "conference meet-me" with phone manager or softphone or any other application?

Hi I have a very simple question, but I will explain why Im asking it (in case someone has a better suggestion). I can't get CCC Reports from some hunt groups. I tried recreating them, and making new ones but still it doesn't work for some. There are no illegal characters in the agent/group...

Hi Using the following code I defined that when Im loading the Announcements into the program it marks the some of them with various icons in the TreeView. This was fairly easy, because when I pasted a new element into the tree (hTemp =...

I have a NoUser, who has been connected for hundreds of hours now, and can't find any solution to disconnect it: - I tried Avaya's Tech Tip, that in this exact case I should change the standard logoff code telephone number to t(1), and that should disconnect it after a minute...

Hi. I'm just familiarizing myself with IPO, so my question might be stupid =) On one phone, all incoming, external calls keep getting disconnected on pickup. Internal calls are working perfectly. Like I said, this is happening on just one phone - I have checked the incoming calls route, and also...