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  • Users: dowlingp
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  1. dowlingp

    NACD CS1000 R6 and CC7

    Hey, can anyone send me a printout of the configuration for NACD, CS1K i have three sites and 1xNCC i get the NACD DN rout table built the registration says OK but closed. the systems are 4 digit CDP, I have tried 7 digit with LSC and HLOC as well this gets no registration The sites are...
  2. dowlingp

    MultiVoip Fax over Voip - CS1000

    Has anyone setup the MultiTech MultiVoip analogue fax over Voip, We have a cust who needs these setting up, we have 20 of these and have set them all up as gateway endpoints with a single DN, they register fine with the Cs1000 NRS we can get Faxes working internally, and can also send...
  3. dowlingp

    Agent phones on CC6 going into "Not ready state"

    The Call centre has 60 agents and between 3/6 agent phones go into "not ready" without any user intervention, I have watched this happen and have never seen this before, the agent may be idle for about 5 mins, the supervisor then looks at the rtd and they see that the agent is in "Not Ready"...

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