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- Users: halflife78
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BCM 450: Call Center Routing
Question on call center routing. Currently have a system that sends call to our helpdesk during the day from 7am to 6pm, then after 6pm it sends calls to our after hours number. We want to configure the system to also send calls to the after hours number every Tuesday from 2pm to 3pm due to an...- halflife78
- Thread
- Replies: 1
- Forum: Nortel: Business Communications Manager BCM
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3300 ICP / 5312 IP Phone Question
I normally work on our Avaya platform but I am being asked to resolve an issue on our Mitel platform we currently have. If more details are needed than what I provide please let me know. Platform: 3300 ICP Version: 6.1 This PBX is currently in our Pitt office and they are wanting to see if...- halflife78
- Thread
- Replies: 6
- Forum: Mitel Networks solutions
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Question about 46xx application files and VPN Remote
We currently have an SG200 and we use 4610 phones loaded the the VPN application files for users to take home and connect back to work with. During our intial testing we loaded the VPN files on a 4620 phone and then when we were done we diabled the VPN boot so it would work in the office. We...- halflife78
- Thread
- Replies: 3
- Forum: Avaya: CM/Aura (Definity)
