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We currently have a Avaya,(Nortel), CS1000. We are looking to replace with the Avaya IP Office. I have a couple general questions that I would appreciate comments. They are offering to include for no charge J-129 phones per each IP license. We are looking to use this type of set for house phones...

We are in the process of upgrading our current CS1000. Avaya has a promotion on IP Office. They are discounting the system and proving free J-129 phones with each IP license. We are evaluating now. A couple questions; how does everyone feel about IP Office and it's future in next 5 to 10 years...

Anyone heard or installed a CS1000 SIP line / phone to a Biamp Tesire SVC-2 system? If so what is required? Thanks, CWK (poopus)

We are looking at converting two of our existing PRI's to SIP trunks. We have asked the vendor to provide a quote with a PRI hand off. They will provide the conversion. They gave me a quote for 46 SIP trunks. Does anyone know how the "D" channel will be presented to the PBX. They were vague when...

When a DID extension is call forwarded to an off campus number, the main number of the university is provided on the CLID. Is it possible to set up one or two DID numbers that will pass on the CLID information of the actual caller? Thanks, CWK

We recently installed an ESNA Technologies UC voice mail system using SIP trunking to the CS1000. After installing, we discovered that we could not activate MWI on NRS with our CS1000 on 7.6. We installed a Dialogic 1008DNIW media gateway to resolve the MWI. Now I am attempting to get the...

I have an ESNA UC voice mail system that will not light the lights on any sets. The messaging is working on the CS1000, 7.6 , NRS with no problem. We do not have Session Manager. I am looking at a work around to use a Dialogic DMG1008DNIW digital gateway to route the MWI to the PBX. Does anyone...

We have a 3 stack, 11 module 81 C. Does anyone have an idea what the daily kilowatt hours the 81c would use in a normal 24 hour period. Just a ball park is what I am looking for. Thanks frozen in michigan

My IT director wants to take a look at using Google apps for voicemail. I have a Meridian 81C with about 170 IP phones running on CS1000 at 7.0 going to 7.5 in next 30 days. Has anyone used Google apps for voicemail? Thanks, CWK

I have had a problem with the 2002 type phone forever. At times, until the phone completely loses it's mind, the phone will not recoginize an off hook. The user will need to press the line key to answer or make a call. Than at other times, when answered, the phone will go directly to hansfree...

I have an 81 C with IP service on 7.0 Currently we have no wireless IP phones. What is required for me to add a wireless handset such as a 2211 or 6120? Our wireless network currently is not used for any voice services. Thanks, C Knoll

I have been getting bug749 codes since we updated to 7.0 last year. The vendor says nothing to woory about. Anyone know what causes this and the fix? Thanks

Recently, we upgraded our system to 7.0 After the upgrade, when trying to reset the phone features in an existing phone, the phone asked for a pass code. I found the default pass code. (26567*738). That worked okay but it only takes me through the options associated with our data network. I...

I have a very basic acd queue set up. When an agent receives a call, they sometimes need to place the call on hold while waiting for additional help or information. Any way the agent can pick up a second call acd while having an acd call on hold? Each agent has a personal DN assigned. Thanks...

First question: I have a small basic acd group. I was using a 2050 softphone set up as a supervisor set to view agent positions. There were only a few agents in the group. It worked fine in the 2050 for my needs. There were different colored "leds" to show the various state of an agent. Steady...

We are changing our PRI's from Sprint to AT&t. I need to verify how many digits our PBX is set to receive / strip off from the incoming DID's. What load do I use to check for the current set up? Thanks cwk

I have recently updated to 5.5. My 1220 and 2002 IP phones display the number first than the name. If the name is too long, the user needs to use the down arrow to scroll to the name display. Any way to reverse the order so the name appears first and scroll for the number? I know I saw the...

Not sure if this is the right spot. Hopefully, someone can help or point me in the right direction. We have just installed a pt to pt T1 that we want to use to provide ethernt access to a remote location. We have (2) RAD RCI1/E1/T1 units to convert the T1 to ethernet. We have them installed at...

I have an 81C that needs to have digital licenses added. If someone could provide me with the procedure to load the new licenses it would be greatly appreciated. Normally, how long does the process takes? Does it interfere with the operation of the PBX? Should it be done out of hours? Everyone...

Does anyone know if caller ID feature can be activated on an analog port. Can I add anything to the "cls" to make a caller ID feature work? If so, will it work with any analog caller ID or do I need a specific Nortel type set. Thanks, Poopus