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Have a customer with an i2002 phone. The display is looking for a password. Is there a default pswd. I can use? I have tried numerous number combinations and it says "searching for server"and then returns to password. Any suggestions?

Have a Norstar MICS with 5.0 software. Customer has ordered caller I.D. on a couple lines. The caller id cards are installed in the trunk module and not the KSU. The caller id is not working. My question is do the caller id cards need to be in the ksu to funtion properly??

If a Bcm is backed up(w]1.0 or 2.0 software) to a memory stick and the system crashes. Can we load this into a 3.0 BCM???

We had our first look at the 1120e phones.Has anyone dealt with these new phones before? We tried to configure the phone by pressing the 4 soft keys and following the prompts with no luck. Any suggestions.

Have a customer with a BCM 50 w/2.0 software. The problem is that when the system is idle the operator's phone will get a continous ring that can only be stopped by unplugging the phone. The phone has been changed out,the port has been changed(from the main cabinet to the expansion...

Does any have customer running Element Manager on a MAC computer???

Hey Guys, Would like to know how to dail into the BCM.Also is there any settings in the BCM 50 that have to be turned on?

We have acquired a new customer with a BCM 50 and are unable to access system programing thru Tele-Set programing or thru PC. I know there is a way to reset the password by using the reset button on the BCM. But have fogotten the procedure. I have been told it is the BCM DOCS. I would appreicate...

Customer has a remote site using a PIX for PC's and 2 IP2002 phones. When checking in Diagnostics-Net Link MGR>Config Modify and go to ENABLE the service and SAVE I get a screen saying APLET Window error msg. Notified Message(32.5.44). Can anyone tell me what this error message means and where...

I am upgrading a Mics from 6.0 to 7.1. I have the upgrade kit which consists of two upgrade cards. One is labeled USA MICS XC 7.1 upgrade tool. The other is labeled (v.2507) XC upgrade tool. The confusion is which card is used and when. The instructions that came with the upgrade is very confusing.

Is there a web site I can down load the T-1 Rel-1 flow chart that shows the main headings and sub-headings in programing.

I have a customer with NAM with ACD running on OS2. The NAM is networked so an office pc so the agents can monitored to see who is logged on..My delemia is the IT dept went and changed all the IP address and now the NAMS IP address is not recognized.I need to find where I can change the IP...

I have a customer that had new a new pc installed and we are trying to load Element Manager on the new pc. It is running the new software from Microsoft-VISTA. Are there any patches that can be installed to allow Element Manager to be installed ??

Have customer with a BCM 400(3.5)who would like to do out bound transfers to a cell phone(Blackberry).I know I was able to do this in the NAM-in the mail box and annoucing to press 7. But I am unable to build the out bound transfer number.Could someone please tell me where I should be looking...

How and where is park and page programed on a BCM 50??

Customer has a BCM 50-2.0(New Install). It has been in for approx. 6 months. The issue is that since the install the voicemail has locked up 6 times. Does anyone know of this problem and is there a patch to remedy this. This lockup does not affect the phone side of the BCM. Just the voicemail. A...

This is a tough one. Customer has a BCM 400(4.0)and a BCM 50(2.0)in another local location. Approx. 1 mile away. There is a point to point set up between both sites. There are Adtran CSU/DSU units set up at each site to break out the voice and data(8 data channels and 16 voice channels). The...

I have a customer with a BCM 400. There is one ext. that when a voicemail message is left the phone does not display Message For You. The phone is a 7208. The softrawre is 3.6.in the BCM. Any Ideas

I have a customer that has a new PC running the new Microsoft VISTA software and has a BCM 400(4.0)and cannot access programing on the BCM. Is there a patch to remedy this??

Just throwing out a question- Customer has a BCM 400 w\3.7 sw. Is it possible to call fwd. to an external number from a M7208-M7100-T7208. I tried it and it will accept the digits but unable to accept or OK them.