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I recently had a MICS with 7.1 s/w crash. Replaced cabinet and 7.1 s/w and am trying to reprogram as before. customer has centrex lines and i'm trying to set up outdial "9" / pool a with dest code of 9 but it will not accept the dest code 9. This is a school and i've looked at the programming...

Have a couple of clients now getting hit by toll fraud by way of off prem notification through Flashtalk. Anyone know how they're doing this. I didn't think it was possible.

I have a client that has an iphone for a music source and complained of music on hold breaking up. While on site I called in and had myself put on hold and at the same time had background music playing through a set. Over the set music plays fine but while on hold on my cell at the same time the...

I have a client with MICS XC7.0 and PRI. The KSU is starting to act a little wonky. I may need to replace it. If I must replace it I'd like to use the existing software so I don't have to reprogram. Not sure where the PRI key code resides. IS it on the motherboard or RAM sleeve?

Recently had a client with a BCM50 (3.0)have their system loose its key codes TEMPORARILY. For two days no calls in or out and when they pressed an intercom key they got the error tone and message "keycode required". By the time it was reported and I got there everything was normal again. Found...

Have a client that just went from CICS 6.1 to MICS 7.0 with existing CP100 2.1. They now have occasional voicemail issues. Is this a software compatibility issue?

I was lead to believe that a Call Pilot got its time recognition from the KSU it is installed on. I have a CP100 (31.10.14.22) with screwed up time (attached to a MICS 6.0) Time/date is correct on the KSU. I just now left myself a msg at 3:00PM today and the time stamp on the message is Feb 26...

I am having trouble with several Call Pilot 150's. These units have come to my shop via upgrades and moves etc. and were all in good working order. I typically test them and then do a reinstall then put them on the shelf. Some months later I'll take one off the shelf to prep for install and...

Trying to accomplish a level 1 reset on a BCM50 2.0. I found some instructions on-line but when I try to use them the sequence of led indicators outlined in the doc bears zero relationship to what the leds are actually doing. Has anyone got some simple, easy to follow directions? (The purpose...

Is it possible to put in a transfer point in one ccr tree that will transfer callers from there to another ccr tree. (transfer from morning ccr to evening ccr)??

Any one know what would cause station ports to blow on a CICS KSU? A client had one go on his CICS some years ago and another one went recently. He says it's my fault because I was on site a few days before on other business and is now refusing to pay his bill for the service call. It would be...

URGENT!!! Is it possible to call forward PRI lines using telco features? eg Bell uses *72 to forward analogue lines. Is it possible to do the same with PRI?

I have a client with a CICS 6.1 and CP100 3.1. Client said calls keep dropping. Have changed out the trunk card (they have only 3 lines with Rogers who says it's a phone system problem)and didn't hear from them for a while. They called in recently and said they still have calls dropping, the...

I have a client with a CICS 6.1 and CP100 3.1. Client said calls keep dropping. Have changed out the trunk card (they have only 3 lines with Rogers who says it's a phone system problem)and didn't hear from them for a while. They called in recently and said they still have calls dropping, the...

Is it just my bad luck or are other Norstar techs having a terrible time with Avaya's embarrassing lack of quality control. The last 2 T7406e sets that I've tried to install were faulty out of the box. Our IP Office tech has had trouble on every single install he's done due to faulty equipment...

I have a copper NAM 2.0 that I took on trade that I would like to upgrade. I have a NAM 4.1 upgrade disk that I have used a few times to upgrade from 4.0 to 4.1 and it has worked flawlessly. I'm guessing that a s/w jump from 2.0 to 4.1 will have more involved than simply sticking a disk in the...

I have a client that may want to install BLF's on 3 M7310 sets. They have a CICS 6.0. Will a BLF work properly on that system? Are there any Rel. issues involved?

Does anyone know where I can get the vertical plastic label strip covers for T series phones? Just the plastic strips, don't need the whole label package.

I just installed a KIM on a t7316e on a MICS with 4.1 s/w and it is not recognized by the set and cannot be assigned to a set in programming. Do I need a minimum of 6.1 s/w for it to work?

Is there any way to do a RAD back up on a MICS 6.1 from one KSU and restore it to another?