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Anyone ever run into the issue of when clearing calls from the console or other phones that are witin the emerg hunt group notification group and it will not clear it on the other phones? When we get a 911 call.... it notifies the console and the other 3 phones (6920's) in the group... if you...

I have been trying to find out how to allow SSH on the iss/stratus when we are not abole to get to the ip/server-manager side of the server to allow ... so we can SSH putty to it Anyone have any ideas ? Been trying to find docs but no luck.. I have tried typing in several commands with the...

I have a customer that is wanting to set up vm to e-mail or is it possible. I think I had asked one time before for another customer and I was told that they have to have a local email server on the same network or local to even do this but I’m not sure. I asked the customer what they are...

Hey folks, Could use some direction on this. I am very green on the sx-200 and company not certifying anyone at this time. So I have an AA with option 5 points to an abbreviated dial to a cell phone. They used to have going to a toll free number but changing to cell. Everything works fine...

Have a customer that is wanting to run traffic reports but they have SIP for primary and a PRI for secondary. The only thing that shows up in the traffic reports is the PRI and do not see anything on the SIP. I noticed in documentation regarding SIP trunking under considerations and limitations...

I called in an issue to Mitel and the first tech I got on the phone and he said right out of the gate it would work... that the phone would have to be hooked upto a trunk port on the data switch and tagged for vlan voice and the data untagged. Well the customer didnt get back to me in time and...

Greeting all..... I have a customer that when they place a call on-hold they don't hear any kind of tone that the caller has been waiting on-hold or anything. Can the Mitel 5000 do this? Im having issues finding it Thanks

trying to get RCC installed... Server 2003 SP2 with IIS 6 When i run the RCC Install Verification Utility When it gets to the IIS portion... I get a red erroe that says "The default website is not running ; click here to resolve. " when i do it does not resolve the issue. The when I do click...

Hi everyone.... I do remote support for my company and I hope im in the right section.. But anyways we do support innovations VM systems. Does anyone have basic instructions on how to reset vm boxes on these types of systems? do they go into a lock status where you have to change it and then...

ok I have a customer that has 12 copper loop start trunks from the telco: The 1st 6 lines need to ring the receptionist (Ring receptionist during day. then AA with Directory or dial an ext at night| M-f 8 to 5 and closed sat, Sun & holidays The last 6 Lines ring into a back door greeting (...

Just wondering if the customer has caller ID on the telco copper trunks... is there a setting in the system that we need to turn on to make sure it displays on our 8568/8528 phones??? thanks all

Hey folks!!!! Here is my issue and im sure its because I still don't understand alot of Mitel at this time. I have a customer that has 12 loop start lines All 12 appear on the reception phone but only the first 6 ring her phone. The other 6 appear only and are answered by the auto attendant...

Not sure if this can happen or not..... But I have a user that I have loaded UCX on thier pc and they love the screen pops and being able to answer their phone with a click of the mouse. The only prob they have is when they answer.. it goes to speaker phone on the set and doesn't goto the...

Hi there... first time using UCA .. Got it all installed and all seems to be working fine except when you click on a missed call to dial out... it doesn't go. You get a fast busy from the phone set. I know UCX using the Telephony and modem dialing.... but does UCA use it as well? When I make...

Hopefully I can explain this... Types of phones 5340e's So I have Ext. 2248 and 2234 set up the exact same way for keys. So a call comes in to DID 1234 and it rings the sames keys on these two phones... All of these keys are DN's that are in a ring group. So if 2248 answers the call on that...

So I have a phone that forwards to another phone on a no answer. So for testing purpose lets say that Ext. 1000 gets a call from the outside world on a pri. After 4 rings it goes to his secretary on ext 1050... The display says something like The caller ID info of the person calling and from the...

This customer likes this program and so do I... But im trying to make it work properly and reading some of the set up stuff if confusing to me. Im having issues with clicking on missed calls and just typing the number in the UCA Express box on the task bar... I tried playing with the rules and...

I have run accross an issue with a customer that want to be able to forward second ext on his 5330 phone that is not prime.... if that make sense? So the main prime ext to the phone is 230(DID) and his other second ext on the same phone is 235(DID) ... is there a way for him to be able to...

Help!!! Hey folks.... still a newbie to Mitel.. I have a customer that wants to get voice mails in their outlook and listen to them through that. Also they want to be able to dial out of outlook contacts. Will UCexpress do this? or do they need advance? Thanks... sorry Im still learning all of...

Hey everyone... I am still very new to the Mitel world and could use some guidance on Sync for unified messaging. I went to basic I&M class for the 5000 but we ran out of time to go over email sync... the student book is very vague on how to set i up and make it look easy. Does anyone know...