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Is there much difference between these two product families? We use the 4500's for our VOIP installs and I think we've had a couple of 5500's. Is there any real difference?

Is there a TAPI3 driver commonly available? The one on the user CD appears to be TAPI2 only. We have one here but no one knows where it came from and it isn't Vista compliant from what I'm told. Cheers!

I'm installing an SBS server with a colleague next week. It's actually replacing an old 2003 SBS server. He has built it with the same domain name (different computer name). Now, obviously that doesn't mean the new server is now magically part of the existing domain as the SID's will be...

Hi, A customer wants unaswered calls to ring at other nearby phones before then hitting the original extn's VM if still not answered. E.g Extn A goes unanswered, it then rings extns B, C & D in turn for say 5 seconds each and then if still not answered hits extn A's voicemail. I'm going to...

Perhaps this is well known but I've been away from the IPO scene for a while. If a user attempts to transfer a call, gets voicemail, drops the enquiry call and then makes another enquiry call to the same extension, the transfer will not complete. Basically, a secretary tries to transfer a call...

I'm sure I've seen this mentioned on here before somewhere but can't seem to find it. I've now got SIP working but incoming calls display: Anonymous>John Smith 1234567890 Where the numbers are the incoming CLI. Can this behaviour be changed? Also in phone manager, the number is displayed as...

I have a Gamma SIP trunk for testing, and an IPO 406 with SIP licence on an external IP (LAN2). Can anyone give me some quidance on which settings to put where? I've been messing around with it for ages, changing the Line and ARS settings etc and not getting very far. I'm waiting for the...

The avaya docs claim that an IP 500 running standard edition can support SCN: "Supported options include Embedded Voicemail, Phone Manager Lite/Pro/PC Softphone, SoftConsole, TAPI, SMDR, CBC, SIP trunking, mobile twinning, VPN Phone and IP DECT, as well as licenses for voice networking (H.323...

I'm setting up a HG with Q'ing on. We don't want callers to automatically be sent to voicemail if there's no answer, but as one of the Q messages we want the option to 'press 1 to leave a message'. I have all the necessary Q messages in VM Pro. Will this still work with VM switched off on the...

Hi, I'm aware of an issue with DS30's suddenly refusing to pass DTMF tones from any connected phone. I know the fix is to go back to 3.2999 and then back to 4.x. However, we've got a client with a 406v2 on 3.2(55) experincing a similar issue. Was this a problem on ealier releases too? I...

A while ago I managed to flash a 5610 with the VPN firmware. Is there an easy guide for switching it back to normal operation?

Hi, I'm looking at setting up a SCN environment for a customer. They have 4 offices, one of which already has an IPO 406v2 with embedded VM. The idea is to install shiny new IP500's at the remaining offices. If the customer doesn't want centralised VM Pro, can we just use embedded at each...

I'm more than likely going to have to do a remote upgrade today at short notice. It's a IP500 on 4.0 with 30 DS phones attached to a DS30 and around 60 IP phones. I'm planning to upgrade VM Lite first (along with the admin suite). Then go for it! Will any of the phones upgrade? They are...

A user has forward unconditional set to their secretary, but with the forwarding of internal calls turned off. They just want calls coming in to their DDI forwarded on. The problem is that if another user transfers him an external call this is also forwarded to his secretary. He doesn't want...

Ok, this is a stupid question but... We have only done one IP500 so far and that was before the IP500 trunk cards were available. In order to use one of the new IP500 trunk cards I assume you need a base card of some description. I know the answer is obvious but I have a quote here for 2x IPO...

We have a client that is complaining that now and again when they use softconsole to do a voicemail transfer, the caller gets cut off. They hit F3 or choose voicemail transfer from the menu, and the call is cut off and no transfer window appears. I've updated SC on her PC but I'm wondering if...

Is it possible to take a user in and out of a hunt group based on a time profile? basically there's a member of staff who only works say Mon-Weds so the other two days the phone should not be a member of the group. The customer's wondering if this can be done automatically. I can't think of an...

I have here an SOE 2T+4A(3VC) US. I've upgraded it to 4.1, set locale to UK and A-law. It won't work with a Virgin Media (Telewest) home analogue line. It just doesn't seem to notice that it's connected. I connected a SIP ATA to trunk port 2 and that works fine. I'm looking at the analogue...

Ok, I know this seems a bit of a grey area but I'm hoping someone can clear things up a bit for me. We want to use TAPI in thin client environments. As the standard first party Avaya TAPI driver can only be configured once per machine, we know that isn't an option. As I understand it, third...

Is there an easy way to migrate VM Lite to a new machine without losing all the messages? My feeling is to set up the new one, allow it to create all the accouts folders and then dump my existing server's accounts/messages data over the top. I'm going to test it here but has anyone done this?