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Hi I am trying to use a virtual extension to remote call forward to an AT&T Blackberry and if the call is unanswered then to bring the call back into the Modular Messaging Voice mailbox. The AT&T cell phone seems to reject the call and then the Modular messaging mailbox answers the call right...

Hi All, I have an MV IP_TEL MGR server running and it works great updating my 4600 phones but other than the 4600settings.txt file and the 16xxupgrade.txt file it will not pull the new bin files into the 1600 phones for some reason. Is there something I need to edit in the 16xxupgrade.txt...

Hi, My night service is setup to have this overhead ringing through my paging system. I have a listed directory number ext 2911 called night service and in my tenant form looks like this: Attendant Group: 1 Ext Alert Port (TAAS): 01B1203 Night Destination: Music Source: 1 Attendant Vectoring...

I want to set up a coverage path so if a call comes to station 10107 and that station is active, the call will follow the coverage path to point 1 which is station 12656. However, if station 12656 is active I want the call to immediacy go to point 2 in the coverage path, station 12652. I have...

Hi, I'm trying to use a 4621SW with a Cisco PIX VPN to hook up a VPN phone. I can get the keys exchanged fine but the phone can't find the call server once it establishes the VPN. Has anyone run into this before and have any advice. I'm pretty certain this is a network routing issue but the...

Is there anyway for vector to check if all agents are in Aux-Work and then do something like send the call to another skill? Thanks

I created the following vector for direct agent queuing. Skill 1 is my direct agent skill and skill 97 is what I am using to cover after 60 seconds. Is there a way to not wait the initial 60 seconds if the agent is in Aux Work or a specific Aux work would be better. Thanks, 01 goto step 12 if...

How would you use a Vector in Direct Agent Calling. I need to setup direct agent calls to queue for one group indefinitely unless they are in AUX or not logged in. Can someone help me. All I see is an announcement that I can create for it. I have Comm Mgr 5.0 on my system with EAS

Hi All, I'm trying to get the VPN IP Phone up and running on an Avaya 4621SW and 4610SW telephone to an Avaya Comm Mgr 5.0 8730 PBX. I have loaded VPN software a10bVPN232_4 on the telephones and have the VPNSettings.txt file installed on them but when I try and connect to my Cisco ASA 5520 I...

Hi, I am trying to configure a VPN phone and have created the 46vpnsetting.txt but can't seem to get the file into the phone through tftp. I changed the phone to group 876 like it said to but all it pulls from TFTP is the 4600setting.txt file and it only looks for the 4600upgrade.scr file...

Hi All, I need to get a Microsoft IIS server up and running to flash my IP phones and am having trouble getting it to work. My network guy won't let TFTP run because of a security risk he is concerned with about TFTP. Is there any better documentation on getting this done or can someone...

Is anyone using CiscoASA 5505 with Avaya VPN phone? I see that the 3000 series is recommended, does anyone have it working with an ASA 5505 and are the settings different that what Avaya has documented. Thanks, Dave

Hi All, I am trying to figure out a way to access my paging system from the outside by dialing a DID or a VDN or whatever. I tried setting up a vector with a route to step dialing my paging systems TAC but it just sits in silence. I don't see anywhere in feature codes where paging is...

Hi All, I am trying to get VOIP running on my Avaya G3siV12 or Communications Manager 2.0 PBX. I have a MedPro and separate CLAN up and running in their own VLAN. I'm trying to get the phone running and all it does is reboot. Do I need this network to be routable?

Is there a way to export a CMS custom report and then import it into another CMS system. I was thinking about this because I think I have some pretty good reports and I would like to take them with me to another company if I were ever to leave my current position instead of having to recreate them.

I work for an insanely crazy place and this is an insane scenario but here goes. I'm running list measurements attendant group and sending the stats to the COO, 2nd Banana in the company, because he's really concerned about their performance. We have two attendant consoles which are both...

Hi I need a 30 person phone system with 8 outside lines and voice mail. Could someone please recommend something that won't break the bank? My company is setting up a temporary office that will be connected back to corporate where we use an Avaya Definity SI V12 by a point to point wireless...

I had this weird trouble report concerning a meet me conference VDN. The client said they waited 20min on the same conference vdn and my people said they sat for 15 min waiting for them on the same conference vdn. I want to say are you sure you dialed the right number and I think I'm going...

Hi All, Today I am tasked with somehow implementing call work codes to correspond to a help desk ticket tracking system. They do not want to report on call types but they want to report on how much time they spend on each ever changing and incrementing help desk ticket number. So somehow...

I have an Avaya Definity G3si V12 with 400 digital stations, Call Center, CMS and Intuity Audix voicemail. My employer is moving to a new building and I need to figure out how to move all this in a weekend. I also have bogden paging and 9000 wireless sets. Does anyone have any advice or been...