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Hi, Having a problem restoring our voicemail from R8.0 backup to R9.0. The docs for R9.0 state that I connect to the Application Server using SFTP and place the backup directory from R8.0 into the OtherBackups directory. Then I go into the Web Control portal and click Restore which should then...

Using 1XP 8.0 which works fine for data from the IPO. I'd like to add a mobile phone number to the user (which is populated from IPO) but I can't see any fields in the IPO to do this. I logged into 1XP as Administrator and under Configuration > Users > Edit > IM/Presence configuration and...

I'm trying to configure a second SIP trunk provider (Gamma) on IPO R8. I have added the line and use a short code to dial out. The call dials out fine and the destination presents the call but as soon as the call is dialed from the IPO handset the line clears. Looking at a monitor trace I can...

We are running R8.0 and using the Application Server for One-X and Voicemail. Using the Messages gadget I would like to save messages to a WAV file. Is this possible or is there an alternative?

Hi, Just upgraded from R7 to R8, all went fine but the Chat does not work in 1XP now. The status icons all work, but the chat bubbles are all grey with a question mark. Is there additional setup required in R8?

I'm in the process of migrating PMP users to One-X but we seem to be missing functionality when a user creates a second call for a supervised transfer. Scenario is user1 receives a call and expands user2 on the System tab of the Directory gadget and clicks Consult. The first call is put on...

Hi, I haven't done an upgrade with Avaya IP Office before, and can't find any docs on exactly how it is done, I guess that's because each setup is different. Anyway, my setup is moving from firmware v4.0.7 to the latest Q1 2008 release. From what I have read I think the procedure is: 1)...

I have 8 static VPN tunnels linking remote sites and a central location using Linksys AG041 VPN routers and Netgear DG834 routers at the remote sites and a Sonicwall PRO 1260 at the central location. The sites all connect fine and traffic flows as expected, but in the Sonicwall log I receive...