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Has anyone heard of these having an issue? This install is about a month old, they were using 1 analog station for their analog conference phone. It just stopped working, no dial tone @ the MDF either. "morgansdad stole my signature

Is there a procedure on how to load patches on a Contact Center? None of the read me's are working on Nortel's site. "morgansdad stole my signature

Option 61 Rls 21.54. Is there a way to turn off hunt system wide? MerMail is down, in the interim I would like to shut off hunting so calls stay at the phone. I can make it work on RNA, just not hunt. Thanks in advance. "morgansdad stole my signature

What is the procedure for an MSC Upload? I went through the menus via telnet, but I got an error saying "the name specified is not recognized as an internal or external command" "morgansdad stole my signature

I have outdialing set up, I have the correct pool in my mailbox, but it never calls me. I do not get the message in my mailbox stating that the number was unreachable. I must be missing something? "morgansdad stole my signature

I followed the docs, still cannot get a backup started. I keep getting "unknown user/bad password". "morgansdad stole my signature

I have a phone that is in 2 different ring groups. Options 1 and 3 off of the same CCR tree. She is wondering if there is a way to make it so she would know which option was ringing her phone? Anyone have any ideas? "morgansdad stole my signature

I am trying to install the BCM050.152 OAM patch, it is telling me that it needs SU3. I cannot find it anywhere. Does anyone know where I can find this? "morgansdad stole my signature

Anyone know where I can find a good one of these?? I would like to start doing some good documenting. Gotta start somewhere.

Are there any reprocussions from changing the system name on a BCM 400? Running 3.6. I have not heard good things about changing names on servers.

BCM 2.0.2.05e. When I click on "Launch Call Pilot Manager" nothing happens. Voicemail is up and answering calls. ANy ideas??

Never done this on an 11, is it the same procedure? 143 MDCS Install??

How do you change the "MGCR" value? When I try to change it, it takes me to "NCR"?

Let's say I dial in remotely and check my messages. Once I am done there, and am still in my mailbox, is there a way to get back to the main menu so I can then dial an extension?? Call Pilot 4.0.

Is there a way to do this?? Everything I read tells me I have to use line redirection. I do not want to forward the lines, I just want to forward an extension to a cell phone. If this can be done, can anyone tell me where I can find step-by-step instructions to give the customer? Thanks in advance.

If I run a "Agent By Skillset" report, it comes back with approx. 5000 more calls than when I run a "Skillset Performance" report for the same time frame. Should these numbers be that far off? I know that they will never be exactly the same as people expect--but 5000 seems like a lot to be off...

Is there a default password for Pscan? The docs have nothing about it, Nortel's site has nothing about it other than what to do once you're in it.

2 cabinet opt. 11. The expansion cabinet spits out XMI 101 errors, then immediately XMI 102's on cards 16, 18, 19 & 20. Is this a power problem? Maybe the fiber card?

When I reboot one of the sets, it continually tries to download firmware and just stays in a loop until I set the TFTP id to 0.0.0.0. Is it trying to pull this from the Signaling Server? Help!

I have a customer who has a central server and 8 remote site. On the first day of each month he has a scheduled push from the 8 sites to his server containing CDR data. One site stopped working. Come to find out, another vendor was here and replaced the hard drive, but put no patches on it...