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  • Users: Terry15
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  1. Terry15

    Help Desk Phone Setup

    I have an Option 11C with Call Pilot and 3904 phones. My boss wants to set up a help desk phone with a DN 5865. If that phone is busy or not answered, he wants the call to ring on 5 other phones, so that the caller always gets to talk to a real person (the other phones are already set up with...
  2. Terry15

    ACDN

    Can I create a new ACDN by copying an existing one? If not, how do I create the new one? Thanks in advance for the help. It's very much appreciated.
  3. Terry15

    Prompt maintenance

    I have an Option 11C with several lines that play a message when they are answered; i.e., when a caller dials 307-5882, a message plays(that we re-record based on the need), then they are told that they can press "1" to be directed to a certain person. Currently the "1" sends them to DN 5907...
  4. Terry15

    SCH0128 - TN LOCKED

    I'm trying to make some changes to an M3904 phone on my Nortel Option 11C. When I go to "LD 11", I enter "chg", then "3904", then the TN "14 0 00 15". After I enter the TN#, the system comes back with SCH0128. I've also tried to OUT it, but get the same error. If I try to use OTM, I get the...
  5. Terry15

    Message location delivery when phone is forwarded

    I have Call Pilot 2.5 and an Option 11C, using M3904's. When my users forward their phones to another extension, if there is no answer at that other extension, the caller's message is left in the original user's mailbox. Is there a way to leave the message in the other extension's mailbox?
  6. Terry15

    Trouble adding MWK on Opt11C M3904

    All existing phones use Msg Centr DN of 5888. When trying to assign 5888 to the MWK of a new phone (using OTM), I get "Error: Msg Cntr DN failed validation: (MAT0054) DN must be a Msg Cntr DN. If I double-click in the Msg Cntr DN box instead of entering 5888, I get "Warning: Numbering plan...
  7. Terry15

    Revert DN Error

    When I tried to change a revert DN, I got the message "The DN specified for "Revert DN" is restricted by an RPL". Do I need to create a new RPL? if so, how do I do that?
  8. Terry15

    Prime DN failed validation

    I have an Option 11C and use OTM for programming. When I recently tried to make some changes to an existing phone, I received the message "Prime DN failed validation". FYI, I have added capacity to the system since installation.

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