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  • Users: mjgolli
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  1. mjgolli

    PCA Outdial - Adding pauses to external number...

    Hello, all! I have PCA running on both of my Nortel Opt 11c switches, and it works great. I have a user that will be using PCA and his cell phone is a long-distance call. Our LD provider requires a 5 digit access code for long-distance calling. If we put the number in, sans access code, it...
  2. mjgolli

    OTM 2.2: Reset TTY15...

    Hello, all, again! I am having a problem with OTM 2.2 and connecting to one of my switches. If I use the terminal connection in OTM, it gives two choices...overlay passthrough and VT220. On one of my switches, both work. On another, only the VT220 works...the overlay passthrough on TTY15 does...
  3. mjgolli

    Music on Hold: Is there a limit?

    I have a little MP3 player on my switch to handle moh. This moh is for the switch-at-large, as well as our call center. It seems to work fine that I have heard. Our call center can have as many as 45 people on hold at one time. My question is this: is there a limit to the number of people that...
  4. mjgolli

    Agent Personal Extension

    Hello! All of my call center phones have a fixed dn programmed on key 3. I have this dn set as the agent's personal extension in SECC 3. This seems to work out ok, seeing that the agents have their own cell in the prison...er, cube in the call center...for now. We are liable to expand any...
  5. mjgolli

    CallPilot Application Builder - Locked App Help

    Hello, all! Our phone system vendor upgraded us to version 4 of CallPilot with all current PEPs. We have applications built through Application Builder for our various voice menus. The system was upgraded while the CallPilot client station had two of our apps open, and now the apps are locked...
  6. mjgolli

    Question about MCRs/MCNs

    Hello, all! This is a question about MCRs. I have three phones in my computer room. They are programmed as such... Phone 1: 0=8570 1=7570 2=8653 3=7653 4=8654 5=7654 Phone 2: 0=8571 1=7571 2=8653 3=7653 4=8654 5=7654 Phone 3: 0=8653 1=7653 2=8654 3=7654 The first two have personal extens...
  7. mjgolli

    Analog TNs held off-hook with modems attached

    Here is an interesting thing that I have been dealing with for quite some time... I have an Opt 11c. I have two modems, USR external 56k hardware modems...one on TN 19 0 and one on TN 27 1. These modems are connected to a computer that uses them to dial out to get status from vending machines...

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