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We are using direct agents instead of 'normal' agents. This is a business demand. Is it possible to measure the servicelevel of a direct agent? I cannot use a skill report for the direct agent skill else I would have used that. An agent report will show direct agent items but not direct agent...

Hello all, I am want to rollout OneX Communicator (latest version) to multiple users ( on windows 10 ) and have a question. The install itself with the msi-file works fine but is it possible to distribute certain settings like the signalprotocol and CM server address without using the...

Hi all, Does anyone know if it is possible to keep the original ringer volume after a reset of the 9611G (H.323)? Every time a reset is performed our users complain that the ringer volume is loud again. Like it gets set to a default volume. I have looked at the 46settings file but do not see a...

Hello, I wonder if some of you came across this problem. Since we've migrated to Avaya Aura Contact Center 6.3 SP 10, our users complain that regular their Real-Time Display crashes. They are using windows 7, IE9(32) with compatibility mode enabled. The application log on the pc's shows...

We have agents who answer Symposium calls and after releasing such a call the break time sets in, no problems there. But when such an agent initiates a 'DN out' call or receives a 'DN in' call is it possible to give a break time? As far as I understand the call presentation classes only...

Meridian 81c We have a huntgroup with X members. What frequently happens is that everybody forwards their phone with CFW to the huntgroup and *forgets* to disable it again. Is it possible to automatically (perhaps at night?) remove the active CFW?

I've got a group of people using m2216 phones. When they log out of Symposium then some get "logout" in the display and some not. I've checked the phone sets but haven't seen anything that explains the display differences. When they log in into Symposium they all get "logged in" in the display...