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  • Users: joeahlers
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  1. joeahlers

    Aspect vs. Invision

    Aspect vs. Invision: Does anyone have any advice? We are narrowing our search down to these two in our call center.
  2. joeahlers

    Skillset priority for agents taking multiple skillsets

    Please help. Here's the senerio: If agents are taking multiple skillset calls how is it possible to make one skillset take a higher priority? Example: Master Script --> Application ABC --> skillset abc Master Script --> Application 123 --> skillset 123 Master Script --> Application xyz -->...

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