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I just replaced the drive in a BCM50 (both are at the same version) - However the license key will not load (no error messages either). I think this may be because the old key started with a sequence of 4, and the new OS shows sequence 0. I tried changing this to 1 and renaming the file to...

I had the HD on a BCM50 die; I have since replaced it and everything is running BUT I cannot restore my backup - Once the TAR file has uploaded I get the error: Error happened. Error Detail: Version Mismatch I am assuming that this is due to the patch level on the new HD being different than...

I am having some issues with activating my skillsets in a new install of CC -- Everything seems to be setup, but when I click 'enable' I get the error: 'This skillset's mailbox has not been initialized, Could not enable skillset" I have infact initialized the mailbox by recording a general name...

I have connected to my BCM using rLogin -- How do I actually login? The default password has not been changed (0000), but I dont know what the username is -- Nortel's docs arn't much help!! Thanks D

I have a BCM200 with a 1140 set -- The set works fine, but when I attach the KIM, it lights up but only displays the firmware (i00v142 v115), the phone functions as it should -- They have f/w 0625c1h -- This is the only 1100 series IP set on the network, the 2000 series set and KIM work fine

I have an issue with a client -- They want to be able to transfer a call to an extension and if that extension does not answer, or is on DND, it go to their voicemail. Right now, the calls that are not answered go to VM, but if the set is on DND the call comes back to the set where it was...

I am trying to setup our BCM 200 to allow the people within the office to make an intercom call the comes across the speaker of the phone -- I know how to use the Feature 66 to make the call, but I would like to set the default for internal calls to be voice calls (not to ring the desk) -- Any...

I have 4 lines on a BCM400 -- The first two go to a hunt group then go to AA if not answered (which works fine...although I do not know why since I have answer mode in AA set to NO and I d not hae the CP DN in the hunt group??) -- I want the second two to automaticaly be answered by the AA -- I...

I am still having an issue with a ip2002 phone where the party on the other end of the call (either in the office, or an outside call) has trouble hearing me -- Is there a way to increase the mic volume on the Ip sets? Thanks

I have a 2002 IP phone and when I am speaking to someone, I can hear them fine...but they can not hear me well -- I am told the volume is real low -- Is there anyway to increase the transmit (or mic) volume?? Thanks

We have ahunt group setup where if the various people do not pick up it drops the caller into one of the call trees. Now before the call tree recording starts, the AA comes on and says something like 'your party is not answering' >> How do I remove this, I want it to drop right into the call...

I am setting up hunt groups on the BCM 50 and the drop down Queue Timeout only allows me a minium of 15 -- I want to make this a bit shorter so I can roll though a few hunt groups (ringing secondary sets when the operator isnt available) when an incoming call comes in without the caller waiting...

Is it possible to use the IP phones with the BCM 50 off premises without a VPN connection? I have workers that work from home and have a cable modem with 3com NAT routers, and NO VPN to the office. I would like to be able to give them an IP set if possible.

I have an Notel 2002 ip phone and when it is configured for DHCP it hangs on bootup at 'Starting DHCP...' -- When a IP is programed it works fine. I have tried this on several networks and it does not work on any. The DHCP service on all the networks is working fine. When my laptop is plugged...