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I am attempting to replace a failed (Slave) hard drive on a redundant system. I am doing it exactly as the manuals instruct and I am positive that I identifying the correct drive of the two. The problem is that when the system comes back up (and the system indeed comes back up with both PRI's...

Have a tricky situation on a BCM50. Went to a site yesterday to simply add a line. Noticed that they have two expansion modules with an 8x16 Combo in each. The first expansion module is incorrectly programmed/selected as a "4x16", thus cancelling out those 2nd block of 4 lines. Here is how...

I was hoping someone could point me in the right direction in seeing why I cannot log into one of my remote offices, a BCM 400, Release 4.0. I have never been able to log in since it has been set up by the vendor. The following are the facts: **I can ping 192.168.232.1 which is the VLAN for...

Hoping someone could help me out here. I need to get back to site on Monday on this and probably will need to tear this out if I don't get this working. I've installed RCC on BCM's numerous times successfully but this Norstar CP150 is kicking my butt. Here is what I have:**Norstar MICS Rls...

Hoping someone could help me out here. I need to get back to site on Monday on this and probably will need to tear this out if I don't get this working. I've installed RCC on BCM's numerous times successfully but this Norstar CP150 is kicking my butt. Here is what I have: **Norstar MICS Rls...

I flashed, or upgraded a CP150 this morning from Rls 2.0 to the latest 31.10.36.22 (3.1) and to my horror, I lost all keycodes. Wiped away all subscriber mailboxes, Call Center, etc. I have done this quite a few times without failure in the past, but this one it took my keycodes. Anyone know...

Just completed a 1.0 to 3.0 upgrade for a BCM50 and all went well. Loaded all of my 3.0 patches and the system is runnning fine. I am scheduled to do the 3.0 to 5.0 on Monday, but my question is: Since I am going to 5.0, do I need to run the 3.0 image file? It would seem that this would be...

I attempted my first BCM50 upgrade last night. Followed the upgrade guide, loaded all patches first, etc. I went into "Software Updates", and selected the Upgrade DVD in my CD tray. It finished transferring all of the 244 files, then said "retrieving files from system or BCM" or something...

I will be completing a BCM50 Release 3 to 5 upgrade and was looking through the Upgrade Guide and one of the final steps is to install the manufacturing image for the 5.0. Does this software come from one of the CD's that were provided? The two CD's that came with my upgrade is the 3.0 to 5.0...

I just built a new skillset on a BCM 3.6. The customer has other skillsets that are working fine. The problem with this new skillset is that once an agent logs in, they are unable to dial out. They press their intercom key/pick up their handset, get the internal dial tone(because Prime Line...

I have a few Norstars that are using the Gateway card that are in a network with a BCM 400, Rls 3.7. A traveling user (who has a telephone and subsequent vmail box on the 400) cannot check her vmail remotely when dialing the 400 over the Voip trunks. She can call her DID from her cell phone OR...

Two Questions here: The first is that I am looking for the procedure for replacing one of the two hard drives in a redundant 3.7 system. The one I am replacing failed and is only running on one drive. I do believe that I have completed this procedure awhile back and it was as simple as just...

My Feature codes for my Call Pilot 150 Call Center changes upon every power recycle. My Login/Logout Feature Code started out as Feature 921, then went to 928, then 935. Never ran across this before. Was wondering why it didn't start out initially at Feature 904. Any thoughts?

Had a customer running Norstar MICS Release 4.1 and was successfully using Auth Codes (Feature 900) with his POTS lines, but I recently put in a new switch (Norstar MICS Release 6.1 with a PRI and now the Auth Codes don't work. It is giving me an error message of "No Active Line". Can anyone...

I am attempting to access the Contivity 251 Router that is on-board of my BCM50a, but when I click on "Launch Router WebGui Tool" from Data Services in EM, it directs me to my D-Link wireless router Logon. The book says that I can access it that way, or hit it by going to 192.168.1.1 in IE, but...

Just attempted to load patches on my BCM50 via the USB Storage Device, but got an error stating "Download Failed". Do I have to select a directory on the USB device? I have all of my BCM50 patches appearing on the USB drive...all unzipped. Just wondering-

I think I know the answer to this, but I would like to throw it out there. Had a customer today asked me if, on a set by set basis, Can you program it so the NEWEST voicemail messages play first upon logging in to check messages. Always thought that the oldest plays first, unless a message was...

I have programmed up Target Lines a million times on Norstars and BCM's and I have checked all of my programming, but my BCM 200 running all 1140E phones and 4.0 Software will not allow a 2nd DID call to come in (Gets a busy). Of course I have 2 I/C keys on the sets, and "If Busy to Prime" is...