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I’d like to turn off bridged call alerting in ec500 for a certain extension but it’s a “y” and I cannot change it. How can I go about changing this? change station xxxx Page 2 of 3 STATION FEATURE OPTIONS LWC Reception: none LWC Activation? n LWC Log External Calls? n CDR Privacy? n Data...

I’m looking at the outcalling features of Audix \ Message manager. I have all of the extensions of my Intuity ports. The cos that they are using has a “N” for restrict call fwd-off net. Is this why I’m unable to get oucalling to work on outside numbers? If I change this to a “Y” am I opening a...

I’ve recently taken over a phone system and I’d like to do some research on how everyone is handling 911 calls as well as a summary of your disaster recovery plan. What’s your backup scheme like? Anyone have any info they can share?

I have a user on a analog 6218 and he’s complaining that it takes up to 5 hours for the message lamp to light up when he has a vmail. I have the message waiting indicator set for LED. Is there anything else I can check? I have no complaints from any other phones but most others are digital.

Is it possible to ec500 to a long distance cell phone? Local works fine for me but having trouble with a LD cell. thanks

Are there any technical questions I should be asking to telco providers when shopping for new local PRIs?

We are running on an S8700 using G3xv11 software version R011. Communication manager 1 Intuity audix map40 v4.4-7 Cms sunblade 150 V??? I’ve been told by Avaya that since we’re running such old versions of Definity, Audix, and CMS that there are no DST patches available. Instead we’ll have to...

We had a sprinkler system go off in one of our wiring closets. All of the 110 and 66 blocks were soaked. Is there anything I can do to prevent corrosion? Should I use an electrical contact cleaner?

I have 20+ devices I need to setup to dial out to process Credit cards. Is there a way I can setup some type of phone bank that knows what line is open so I don’t take up 20+ analog ports? Thanks

I have a user that used to only work remotely and had a non DID VDN of 7111 to just receive messages. They now work onsite and have been given a DID number of 4111 to use on their new phone. I’d like calls that come into 4111 to ring at 4111 and then go to the voicemail of 7111. How can I...

Someone here received a phone call from a number that looked like 00000123450. Is this normal? They left a voicemail about 4 seconds long but couldn’t make anything out of it.

We will be installing a new DNS and DHCP server and using a different domain name. I’m wondering if anyone has any info of what I might have to change regarding Definity CMS and Audix intuity. S8700 G3xv11 software version R011.X.03.2.536.1 Communication manager 1 Intuity audix map40 v4.4-7...

I’m trying to allow a certain 900 to be dialed (example: 1-900-999-9999) I’ve inherited an ARS Analysis table and a toll analysis that looks like this ARS DIGIT ANALYSIS TABLE Location: all Percent Full: 1 Dialed Total Route Call ANI String Min Max...

We have a location where everyone has a digital phone on our G3xv11/s8700. 3 months of the year about 10 people will work from another office connected by a T1 back to our home office. In the past they each had a 4620IP phone at this 3month location. The reviews have been mixed and is dependent...

Just wondering if there was a way to connect form my blackberry. Would be nice to unlock voicemail box’s from my BB. Thanks

When our users are in the office they can turn ec500 on by pressing a button on their 6408 phone. Is there a way the user can remotely turn this on?