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  • Users: Joemi
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  1. Joemi

    Agent phone not ringing from one skill

    Hi Guys, I have a strange problem and hope anyone can help me. Situation: System running on S8720 CM 4.0 3 sites (lets say A,B and C) C site is a callcenter the other are office only. Agents in site C have multiple skills assigned. Agents are set to auto answer:acd Calls coming in from site A...
  2. Joemi

    46xx "Wrong set type"

    Hi all, Yes, again a "wrong set type" problem. I looked in previous threads but no luck so far. My problem is that de client type's a wrong station id on a IP phone 46xx. The station id could be set in de CM as a analog or xmobile. This wil give a wrong set type on the display. But here's the...
  3. Joemi

    List trace extension shows Cov Mod

    Hi all, Can someone tell me wat Cov Mod means. Situation is this. Station 600 has X port. Stations 601 and 602 has button 6 programmed as bdrg-appr 600 When i do a list usage extension 600 it shows: LIST USAGE REPORT Used By Station Button Station Extension 601 Cov Mod Button 3 Station...
  4. Joemi

    station out of service different tones

    Hi All, I have 2 stations (46XX) both logt off. The status stations shows both out-of-service. When i call the first one it will give me a fast busy tone. This will tell me it is not loged in. If i call the other station it will simply give me a 'normal' busy tone. Wich tells me it should be...

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