Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations strongm on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Search results for query: *

  1. Johnnymac07

    Dropped calls

    I have an issue where calls are being dropped yet the phone display looks like it is still connected. From what I can tell, a message is never being sent back to the CO that the call has dropped and that they can go ahead and release the channel for another call, therefore the CO shows the...
  2. Johnnymac07

    Virtualization

    We have two ACDs and I want to find the best solution to virtualize a group of agents at both locations. We currently use Network Interque but it doesn't seem to be what we are looking for as we want these agents to be treated as if the were in the same building. Any suggestions?
  3. Johnnymac07

    Modify an existing instance

    Can I modify and existing instance through crystal management console such as add an email address or change a parameter? I think there are some 3rd party tools to asist with them but they appear to be quite costly. Thanks

Part and Inventory Search

Back
Top