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Hi, Any idea if IPoffice is LDAPS compatible ? Thx ACIS - ACSS

Hi, We just installed a communicator for a customer with telephony features only ( no presence server) Customer is complaining that when he is on the line with his communicator, if a second call come in, the fixed phone start ringing, caller didn't get busy tone. Is is a option somewhere to...

Hi, We just updated a new IPO to use with equinox. We have created the account on Zangspaces, the domain is validated. The key is loaded in the ipo but we can't see any user syncing in zangspaces. Any idea what can be wrong ? Thx ACIS - ACSS

Hi, I've received a request from a customer, he want to be able to transfert a incoming, when his phone is ringing to another user by pressing a button. We can do it standard with the "to voicemail " button, is it a way to do it to a other user? We have tested with a call forwarding all, it...

Hi, I have a IPO R8.1 at home, the ATM card is connected to the FON port of the fritzbox. Fritzbox connect to the operator with sip. When i make a incoming call, and nobody answer, the phones continue ringing on the ipo. Today someone called and nobody answered, i received a voicemail with...

Hi, We just upgrade a ipo from R8 to R11SP4. Now we are trying to change the group greeting, the ipo as for the pin 2 times and then say "please contact your administrator". Pin is correct, the user is part of the group and has the Hgroupnumber in the source number. Are you aware of that...

Hi, We have a server edition select R10 and a IP500VE connected together. IP500 is used for analog phones and PRA. The 2 server are set to send smdr to a taxation app. We have a issue, if a call is made from the server to outside, we receive 2 times the cdr in the taxation app. How do we...

Does anyone has experience with the tapi wav ? I've a customer who has developped a app where they click on a button the app will take a line and play a message. I think i need the tapi wav driver. Do i need the 3rd party licence also ? Is it the licence i need. I found this in the doc: each...

Hi, Did anyone has experience with aiws and sms. We have to send sms message from a mobicall server. We followed the "install procedure" which looks very basic: 1. The DECT Interface should be configured to send User Data to the OAP Server.Click “Configuration” on the start page. 2. Select...

HI, I'm looking for a way to use voicemail pro by dialing a shortcode which call a modue, in this module a predefined list of users ( of a group) has to be call and put in a conference with the initial caller. Any idea if it's possible to do that with vmpro ? In the past we had conferencing...

HI, A customer is complaining about issue with onex portal. I would like to log in with his user, but the customer is not reachable for the moment and i don't know his onex portal password. In the past a star revealer was working in the manager but it didn't work anymore. I was able to...

Hi, I'm looking for the servicewatch app, can anyone share a link where to download it ? Thx ACIS - ACSS

HI, We just deployed a new application server R10.1. SP3, we have put the old wav fils in the /opt/vmpro/Wavs/CustomPrompts/ folder, but when we select a file with vociemail pro client we get the message: "You do not have permission to select this directory Please select some other directory"...

HI, We just upgraded a customer to IPO R11. here is the network config: PC ----Network 10.0.0.0 --- 10.0.0.1 Router 172.12.12.254 --- Network 172.12.12.0 --- ipo 172.12.12.1 Windows has a a iproute 172.12.12.0 255.255.255.0 10.0.0.1 I can ping ipo without any issue When we start the...

Hi, We have upgraded a one-x portal from R10 to R11 on a windows 2012R2 server. Since when we connect to the user interface or admin interface, we get the log in page without all the pictures and can't log in. We already uninstall/reinstall, same issue, server restart we get the same issue...

Hi, We juste upgrade to 10.1 a customer who was using the video softphone, now he use the communicator. Before with video softphone, when they log in with the softphone the hardphone was logged off. Now with communicator, they work simultaneously. Any idea if it's possible to force the phone...

Hi, We have a customer using mobile twinning. I found that when i call from outside to the number, the ipo try to twin with the mobile, but the call is rejected by the operator. I found that the ipo send my number in the from field, so the operator didn't allow spoofing, he reject the call (...

Hi, I've downgraded a ipoffice from 10.1 to 10.0.6. Since then it is in basic mode. When i go to file advance switch to standard mode, this menu is grey out, i can't select it. How can i change the ipoffice mode ? ACIS - ACSS

HI, We have a issue on a customer, sometimes they can't hear the caller on incoming call. They are using a siptrunk. They only complain on incoming call. We have taken traces between the ipo and the router, in that trace we can hear the caller and the callee. Then we think the issue is on...

Hi, I have upgraded my ipoanuwhere from R9 to R11. ( i've deployed a new server and reload a backup) I had 2 sip devices ( a Fritzbox with 2 dect connected on it) which was working before. Since i've upgraded to R11, the 2 devices appear as registred in sysmon, in de device also, but in ssa...