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My UCM (version 1) cannot boot the Applications and when I tried to boot from USB to re-install it, I couldn't manage to finalise the installation as I see an error in system status that installation failed. I connected a screen using HDMI to the module and I noticed some messages during...

Does anybody know how to customize SIP OPTIONS messages when IP Office is connecting with an ITSP. We have a particular ITSP that as a requirement they need to have SIP OPTION Messages addressed in a particular format, which is not the format IP OFFICE IS Sending out. IP Office is using the...

We used to have the directory listed in one-x and the old avaya communicator but cannot get this to work with ix workplace. I have an application server running on the UC module in ip500v2. I have a trusted certificate on the IP Office and installed the same certificate on the application...

I just noticed that all IP Office customers connected with SIP trunks cannot receive calls when the caller hides the caller ID. I see coming in the monitor trace but IP Office does not respond to messages. Does anyone know which of the parameters in the SIP trunk might be causing this behavior?

Could anyone know where the SIP trunk PAI can be defined in IP Office R6.0? I have came across an old system running version 6.0 and although there is the option to use the P Asserted ID in the field "Send Caller ID" there is nowhere one can define what PAI to use. Thank you!

Avaya IP Office is able to blacklist addresses that are source of trying to register with incorrect credentials. According to the documentation the default blocking time for an ip address is 10 minutes. Is there a way of changing this default setting? I tried from Manager from Web Manager, but...

Hello I am a licensed power user and have a deskphone installed on my desk. I am setting a user to work from home using Avaya IP Office web client. When I login to the web client, I can place calls from the web client (till here is ok) When I open the one-x portal from the Avaya IP Office web...

I have an issue where the SIP trunk is down for receiving external calls. The provider is continuously sending OPTIONS messages, but I notice that IP Office is not responding to them. For this reason the provider is putting the trunk out of service. Which is the right parameter to enable IP...

I had an Avaya 1608 constantly restarting and I found out that this phone and another phone were showing the same MAC. I know there is a bug that downgrading this model goes to a specific MAC but this is a different case. The other phone MAC is correct, and is the one that shows on the label...

We have a customer trying to get Avaya Communicator or IX workplace to run on Citrix. How is it possible to achieve good quality calls over Citrix? anybody ever tested before?

Is it possible to split the licenses onto another SD CARD? Let's day I have a system with 20 ip endpoints and the customer decided to shift 10 users onto a separate system. Can I return the SD Card to Avaya and generate 10 one one SDcard and another 10 on another SD Card?

Trying to upgrade this module using usb procedure. Towards version v11 SP2 Booting on the USB the installation starts and at the very start with Avaya logo I get this message: There was an error running your transaction for the following reason(s): insufficient disk space. The UC module is...

I have done a few installs to test version 11.0 SP1 The Equinox service is shown when I do an upgrade however I do not find it when I do a fresh install. I am installing the Voicemail/Application server .iso. When the Equinox installation is missing, does anybody knows how I can get this in the...

Hello guys.. I have a SIP provider which is not allowing me to place calls because they want me to REMOVE the "Digest Authentication" message from the INVITE. I don't seem to be able to find the right tick on the SIP form to be able to do this. Are there any experts that know which tick box is...

Just upgraded my IP Office and my Application server from 9.1 to 10.1 The upgrade went well and my one-x client still up and running. I managed to log into the new Avaya IX (previously Equinox) from both the browser and from the Application downloadable from the Application server site...and...

Hello guys.. I have requested a troubleshooting license to add some trial licenses...however PLDS system generated an additional xml license file instead of on file that contains all the licenses. When I import one file it lists the old licences and when I import the second file it only shows...

I am trying to install a new system using DECT IP RBS V3 Compact. when plugging the unit and trying to connect with the DECT mobility manager I am getting "timer expired" red message instead of the "list ok" when pressing the list configuration button. When trying with a 3rd party DHCP server...

I am trying to disallow a particular extension from receiving internal calls. I tried using the extension number in a shortcode with a barred function but it does not work. Anybody met this before?

Hello guys I have an IP500v2 with 6 preferred edition licenses. Then I have another IP500v2 in an SCN and I am using the centralized voicemail option. when I check resources on the slave IP500v2 I see only 4 channels are available whilst on the main system I have 6. Is this normal? do I have to...

https://www.devconnectprogram.com/site/global/products_resources/ip_office/interfaces/webrtc/overview/index.gsp The link above states that in version 10 webrtc is supported by IP Office. Does anyone knows if the onex portal server is required to be able to handle this? Just asking because as...