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Hi, I'm running in circles here trying to make an auto-attendant transfert to an external number using only one POTS line. I've read posts of people finally managing to make it work, but their solutions don't work on my setup. I'm setup in Canada, so no offense to participants from other...

If I connect either a 9641 or 9621 phone directly to the IP Office 500 v2 (8.1.56) through a PoE injector, they both boot fine and load their config + user data. However, as soon as I connect them through a PoE switch (no config in the switch) I get a HTTP error of the type HTTP...

We are facing a critical error while booting the VM Pro UC Module installed in our lab for experimentation purposes. It was updated correctly and ran for over 3 months on version 8.1.90-6. The IP Office also runs on 8.1 (52).For some obscur reason tough, last time we tried logging in to make...

Anyone knows where to get french user manuals in pdf format for any and all IP Office 500v2 applications and devices? Something in the line of a french www ipofficeinfo com would be awesome! Thanks

Anyone knows where to get pdf user manuals in french for any and all applications/devices for the IP Office 500 ? Something like a french version of www.ipofficeinfo.com would be awesome... Thank you

Hi all, Can't seem to get the hold of it, i'm missing a (big) part of the puzzle here. I can program the menu, record the prompts, set various time tables, but i just CAN'T get the line to answer using the auto-attendant... Tried the "Coverage destination" in the lines section, Tried the VMS...

Hi, I got a customer with a rather strange setup, I'm trying to give him the best config possible, but there seems to be limitations working against me, here's the deal: Customer got a single POTS line with a second number ringing differently on the same pair (main number, full ring...

Hi, One of our clients has recurrent errors regarding DSP 0. On the alarm set, customer says alarms 51, 53011 and 40003 show up. The issue is that the system seems to lock up, denying all incoming and outgoing calls, voicemail stops working. The set up is a BCM50 3.0 0X12, with 2 expansion...

Hi, One of our customers is set up with a BCM50 and 2 expansion modules, one for trunks and the other for digital stations. Once in a while (it happened twice already) the system stops, restarts and reports alarm 40003. Here is the description of the alarm: "Media Service Manager uneable to...

Hi, I'm looking for a way to reset the DMC to it's factory defaults. The problem I have concerns the antennas and loss of signal by the 7440 phones. I'm using a Mics version DR 7.1 and a DMC 080. When I register the 7440 phones, all goes fine until I try to start a communication. The little...

Hi, Has anyone ever used to "USB Storage device" source to update a BCM? We usually all carry the updates on usb keys and it would be useful to just plug it in the bcm then tell it to update. What's the "Directory" setting and how is it used? Is it a drive letter path like windows (e:\folder)...

Hi, We're having difficulties using routing services over a pri trunk for one of our clients with a BCM400, here's the goal: When someone calls, the voicemail answers. From there we want to be able to dial a DN (destination code)to be transfered outside to a branch office, just like dialing a...

Hi, The team I work with and I have run in a few cases of bugs running around different systems for our customers. Most of them are using 0x32 systems with various versions. The bug we're facing is sort of "jamming" of 1 telephone in the system. We can't take/make calls, acces voicemail, use of...

First time this happens to me. I'm trying to add a 4 mailbox keycode on a Calpilot 100 and it just won't take it. I got the System ID alright, got the authorization code too, retrieved the keycode from the KRS from Nortel's website with no issue whatsoever. When I try entering the keycode using...

Hi all, I don't know if anyone ever attempted this and got good results, seems to me like a possible thing to do. We have a client with a rather complex NAM setup. Unfortunately the hard drive is at the end of it's life. The NAM is very slow. For exemple, if a caller dials a DN during an AA...

Hi, Is there a way to use a Fastrad or Rad on a BCM50 for either remote access or data backups just like with the Cics and Mics (Compact and Modular Norstar systems). I know it sounds kind of dumb since Nortel is now providing this kind of feature with the Business Element Manager, but is...

Hi, I've recently updated a BCM50 to version 2.0 so it would support a BST Doorphone. To my great surprise, the previous method of configuration for the doorphone parameters (F9*4) doesn't work anymore. The only method I've found to set these parameters is through the Business Element Manager...