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I have a CM with SES 5.2 direct SIP integration to Microsoft LYNC. When a PBX user calls a LYNC client there is no ring back. When a LYNC user calls a PBX user there is ring back. There was a known issue with 4.x call manager to OCS and no ring back and was addressed with 5.x. Is there a...

Have a mixed mode Enterprise voice only and RCC users with pbx integration. calls are processing out with Audio but inbound has no audio stream. any ideas?

Trying to program a 500 station to forward to a cdp or 605 have hunt set to 605 but would like to have it forward before hunting so i tried chg type 500 tn x x x x ftr cfw 4 605 and get and error code sch0355 i thought you could hard forward from programming and not the set itself. Thoughts?

I am working on a CD1000-5.x with a qsig RPI interface to a Audio Codes media gateway into MS OCS. When the OCS user calls out the person they called only see the main listed number i.e 7800 I see on the gateway that the call is being presented to the PBX with the caller info. Here is a trace...

Does anyone have the latest and greatest docs around MCM 4.0 and integration with OCS R2?

The call flow is as follows. Call comes in and hits an AA inside of Exchange UM, Operator is defined as 5101, at this time the caller can hit 0 and out to the operator. The operator (console) transfers to a user who has a mailbox on the exchange platform and the call fails after 4 rings..if she...

I am trying to forward a SCR DN from the users Nortel set to a CDP (this is used to route to third party via QSIG). It does not work forwarding to the CDP. I can forward to the outside and use the DID of the CDP but would rather not do it that way. Am i missing something?

I am working on a full integration of RCC with dual forking. I have two questions and hope someone out there can answer. 1. For a user that is just Enterprise Voice enabled (NO nortel ip set or enable pbx integration checked off in ocs) what is the correct configuration? Phantom DN forwarded to...

Hey there Looking to add a +1 to calls coming into OCS and then stripping +1 and adding 9 to outgoing calls. Is this done with in MCM? NRS?

How does one configure CLS PCAM?

IP office, with two PRI's One PRI is configured for inbound and outbound as PRI-NI2, and the IP office phones can complete these calls and all calls. The other PRI is configured for PRI-QSIG A and goes to a dialogic gateway and too MS OCS 2007. Folks can call any number with MS...

A call from outside i recieve caller id, from inside it does not..any ideas to why caller id does not show up?

Hey was hoping to get a answer for this. A call comes in it is received with the CLID, when it is transfered to Console it shows up with caller id of 0. What happened to CLID?

I am looking to see if my pbx has the correct patch's for a deployment i am working on with MS OCS 2007. This would be a c-1000, via TTY term. Does anyone know the command that i can use to see if i have the proper patch's Thanks

I am looking for a way to route calls over a pri. Right nolets say i want 7775551212 routed to it i have to go create a short code, set incoming number above to route to that short code and create an ARS with the short code and number in there. What i would like to do is on incoming call routes...

Hi there I am using a G3 and want to route DID's through a trunk group and when that ext is called it should route accross the T1 to my endpoint. Right now i have a phantom ext 3778 with no coverage and built a aar analy to route to route 21 to my trunk group. I get a fast busy when calling...

I am using a G3 V12. I have a ISDN Pri tie trunk to an Auio Codes Gateway (M2K)that connects to MS OCS 2007. All is good so far, trunks up and sync. When placing a call either external to PSTN or to an internalfrom MS Communicator(voip) it wil ring that device one or two times and disconnect. If...

Settig up a Nortel C-1000 with 3 sip trunks to three Microsoft Unified Messaging Servers. Looking for info on how to configure a route for multiple sip trunks, how to configre a single route (e.g. pilot number) for multiple sip trunks... and have the call set for ascending, descending, or...

Hey everyone working with a Microsoft integration and Opt 11 The UM will be used for voice mail and auto Atened, functionallity I have set of route, rli and trunks to go accorss the PRI pass thourgh the gateway and then turn to Sip and activate or trigger the UM users mailobox..all good. 33333...

Can someone point out the required packages needed for ACD functionality on a option 61?