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I have a client with a newly installed UCCX 7.0 system. One of their requirements is that at closing time(vise-versa at opening) all callers in queue get moved to the after-hours queue. Aside from pulling each caller out of on-hold every X seconds and checking time then dequeue & queue to new...

Has anyone had any experience with 25000 alarms? Our system appears to be intermittently spitting out hundreds of them. I have looked at the docs and all they say is it is related to CALL. I have a small handfull of scripts to start looking through. If anyone could maybe give me a...

First of, sorry for the cross-post just realized after posting that my first one was in the wrong area. We have been given an almost ridiculous task by a client. A previous consultant created a massive master script for them and used a number of variables for call-branching. Many of these...

We have been given an almost ridiculous task by a client. A previous consultant created a massive master script for them and used a number of variables for call-branching. Many of these variables contains (up to 50-60) DNISs, full 10-digit DNISs. They want us to give them a report of all the...

Is there a way to setup alarms to monitor if a channel goes into d-spk ??

Sorry if I am in the wrong area, this seemed the closest fit. I have a client with IPCC 3.5 for a while now they have been having the following issue: at random times a caller will get into CSQ A, instead of going to one of the agents in CSQ A they are being forwarded/transferred to ext 1234...